Client & Candidate Support Representative

Client & Candidate Support Representative

Location: On-Site

Job Type: Full-Time

Compensation: Annual base salary + performance bonus

Schedule: Monday-Friday

Job Summary

Our Company is looking for a motivated, people-focused Client & Candidate Support Representative to join our on-site team. As one of the first points of contact for job seekers, employer clients, and partners, you'll help deliver the responsive, personalized experience Our Company is known for — scheduling interviews, answering questions, and guiding people through our staffing services.

Responsibilities

● Support: Assist job seekers, clients, and partners via phone, email, and in person

● Candidate Assistance: Guide applicants through openings, application status, interviews, and onboarding

● Client Communication: Respond to staffing inquiries and coordinate recruitment activity

● Data Management: Keep candidate profiles, client records, and job orders accurate in the ATS/database

● Issue Resolution: Handle concerns promptly, escalating when needed

● Documentation: Maintain organized records of interactions and transactions

● Feedback Collection: Gather candidate/client feedback to improve service

● Administrative Support: Assist with scheduling, document prep, and related tasks

Qualifications

● High school diploma or equivalent required; coursework in business, communications, or HR a plus

● Prior customer service, staffing, or admin experience preferred but not required

● Strong written and verbal communication

● Skilled problem-solver

● Team-oriented and adaptable

● Detail-oriented multitasker

● Comfortable with Microsoft Office, CRM, and ATS platforms

● Genuine interest in helping people find work

Benefits

● Paid Time Off

● Work-from-home options

● Health, dental, and vision insurance

● Paid training and professional development

● Career growth opportunities

● Monday-Friday schedule

● Retirement plan

● Employee recognition programs

● Supportive team environment