Senior Director, eCommerce

Role Description

The Senior Director, eCommerce leads the strategy, development, and optimization of the organization's e-commerce products and platforms to drive digital revenue growth and elevate customer experience. This role oversees multi-year product roadmaps, cross functional delivery, and platform performance, ensuring e-commerce capabilities align with enterprise strategy and deliver measurable business outcomes.

• Develop and execute company e-commerce product strategy, defining a multi-year roadmap that improves customer experience and drives digital revenue.
• Optimize online customer experience, ensuring the site is intuitive, responsive, visually compelling, and designed to maximize conversion and repeat sales.
• Manage e-commerce performance and profitability, establishing KPIs, analyzing results, and guiding decisions on pricing, promotions, merchandising, and digital marketing investments.
• Partner with senior leadership and cross business teams to align e-commerce initiatives with enterprise strategy and support new digital product and service opportunities.
• Oversee vendor and technology partnerships, ensuring platforms and applications support marketing, operational efficiency, and long-term scalability.
• Remove organizational barriers and accelerate decision making, ensuring teams have clarity, resources, and support to deliver high impact digital outcomes.
• Comply with Company and department policies and standards; performs other duties as assigned.

Qualifications

• Bachelor's Degree in Business, Marketing, Information Systems, Computer Science, or related field or equivalent education and/or experience.
• 12 years experience in e-commerce, digital product management, or digital marketing, including leadership of cross functional teams.
• 6 years leadership or people management experience.

Requirements

• Experience leading large scale e-commerce product organizations.
• Experience in agile product development and enterprise platform integration.

Skills and Abilities

• Expert knowledge of e-commerce platforms, digital marketing technologies, and online merchandising strategies.
• Strong product management and agile leadership skills, with the ability to define vision, prioritize roadmaps, and guide teams through complex delivery cycles.
• Advanced analytical and financial acumen, including KPI development, forecasting, and P&L management for digital businesses.
• Exceptional leadership capability, including developing leaders, managing organizational change, and fostering a high performance, customer centric culture.
• Deep understanding of user experience design, including navigation, content strategy, product presentation, and mobile responsiveness.
• Ability to influence and collaborate across executive, technical, and commercial teams.
• Strong vendor and stakeholder management skills.
• Excellent communication skills, with the ability to translate technical concepts into clear business language.

Physical and Cognitive Demands

• Communicate/Hearing: Frequently
• Communicate/Talking: Frequently
• Learn New Tasks or Concepts: Frequently
• Make Timely Decisions in the Context of a Workflow: Frequently
• Complete Tasks Independently: Constantly
• Maintain Focus: Constantly
• Remember Processes & Procedures: Constantly
• Stationary Position (Seated): Constantly
• Vision: Constantly
• Hand/Eye Coordination: Occasionally
• Bend: Rarely
• Complete Tasks in a Noisy Environment: Rarely
• Feeling/Grasping/Handling: Rarely
• Move/Traverse: Rarely
• Repetitive Motions: Rarely

Working Environment

• Office: This position primarily operates in a professional office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building.
• Remote: This position primarily completes work from a remote setting, most commonly, a home office. This may be referenced as flexible workplace.

Travel Requirements

• 10%

Benefits

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
• 401(k) Match Retirement Savings Plan.
• Paid Time Off (PTO).
• Holiday Pay & Floating Holidays.
• Volunteer Time Off (VTO).
• Educational Assistance Program.
• Full Paid Parental and Adoption Leave.
• LifeWorks (Employee Assistance Program).
• Patterson Perks Program.