Customer Service Analyst

Job Description

Customer Service Analyst / Excel Expert
Location: Atlanta, GA / Local candidates only
Pay Rate: Competitive hourly rate based on experience
Compensation: $25-40 per hour
Type: Contract, 6 Months


Company Overview
At The Intersect Group, we partner with a global organization operating within the automotive and mobility sector, supporting a nationwide network of business partners. This company is recognized for its commitment to operational excellence, service quality, and data driven decision making. The U.S. headquarters environment offers exposure to large scale operations, cross functional collaboration, and continuous process improvement within a highly recognized industry leader.


Role Summary
The Customer Service Analyst supports a high volume of external partner inquiries while providing analytical insight to improve service processes and reporting. This role balances customer facing responsibilities with data analysis, serving as a key connector between dealership partners and internal sales operations.


The analyst will manage assigned regional inquiries, ensure timely issue resolution, and analyze inquiry trends using Excel to support leadership reporting and future system enhancements. This position is ideal for someone who enjoys problem solving, data analysis, and delivering a strong customer experience in a fast paced environment.


Key Responsibilities
• Serve as a primary point of contact for external partners via phone and email
• Manage and respond to a high volume of inbound inquiries with accuracy and professionalism
• Provide timely information while maintaining a positive customer experience
• Escalate complex issues appropriately and ensure follow up through resolution
• Analyze inquiry data to identify trends, volumes, and recurring issues
• Create and maintain trackers, reports, and summaries for leadership review
• Support data cleanup and preparation for an upcoming system upgrade
• Work with large data sets using Excel to streamline reporting and insights


Key Requirements
• Prior experience in customer service, operations support, or analyst roles
• Strong ability to manage and prioritize a large volume of inquiries
• Advanced Excel skills, including pivot tables, lookups, and formulas
• Analytical mindset with high attention to detail
• Comfort working in legacy or older system environments
• Professional communication skills for interaction with external partners
• Strong work ethic, adaptability, and positive attitude


Pluses
• Experience within the automotive or manufacturing industry
• Exposure to Power BI or other data visualization tools

Call to Action
If you are a customer focused analyst who thrives in a data driven, high volume environment, we encourage you to apply today. Submit your resume and contact information to The Intersect Group for immediate consideration.