Front Desk Manager

Job Description

Job Description

Paducah, KYWe are seeking a friendly, energetic and dependable Front Desk Manager to join our team of professionals! The scope of this position is to oversee the front office operations while ensuring guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.Salary: $35,000 per yearResponsibilities of Front Desk Manager Include:Responsible for the interviewing, hiring, counseling and evaluation of all front office and reservations staffTraining, evaluating and scheduling of Guest Service RepresentativesSupervise reservations, group information and functionsResponsible for the weekly forecasting of rooms and revenue for all hotel departments.Assist in the budgeting process and help to ensure compliance.Participate in daily and weekly revenue meetings giving input and informationRegisters guest into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.Checks guests out of the hotel; processes customer payments according to established policies and proceduresRespond to guest requests promptly Resolves minor guest complaints to the satisfaction of the customer Confirms guest reservations or coordinates with reservationsMaintains the budget for the front desk by proper scheduling and ordering of appropriate office products as needed and budgeted forAssists in the interviewing and hiring of GSRs by screening applications, preparing behavioral interview questions, employment screening, reference checks and participating in the interview and follow up interview process.Prepare accurate and timely GSR evaluations and provide consistent feedback to GSRs performanceEnsure GSR behavior is abiding to employee handbookMentor, train and maintain consistency in knowledge of front office operations.Implement new programs and policiesSpearhead and direct guest service action plansCommunication with the revenue manager for revenue strategiesMonitor selling strategies as communicated with the revenue managerMaintain department budgeted goals and expensesBalance sales dailyAnswer and assist with inquiries pertaining to hotel servicesAssist in scheduling and facilitating classes for all new hotel hiresSkills:Exceptional people/interactive skillsLeadership/Supervisory abilitiesStrong communication skills and processesCapability of utilizing operating systems and computersPossess high level of energy, creativity and enthusiasm Excellent oral and written skills and communicationsEducation / Experience:High school diploma or equivalentMinimum of 3 years of guest service experienceMinimum of 2 years of management experienceCompetent knowledge of all functions of the job with or without reasonable accommodations