Poker Floor Supervisor

Job Type Full-time Description ORGANIZATIONAL UNIT: CPN Gaming Enterprises SUPERVISOR: Poker Shift Manager FLSA: Non-Exempt SALARY RATE: $28.00 -$39.00 Shifts for this position will be evenings and nights. ALL FULLTIME POSITIONS: In addition to your pay, your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, and $140.00 Employee plus family. FUNCTIONS STATEMENT: • Supervise maintain and control all activities within the Poker Room. • Under direct supervision of the Poker Manager and Shift Manager. Ability to monitor poker tables, dealers, and poker cashiers on assigned shifts. MAJOR DUTIES: • Greet and welcome guests at the poker room podium. • Maintain and update waiting lists for all poker games. • Announce and maintain any promotional totals and paid promotions. • Responsible for dealer rotation on assigned shift. • Provide oversight of poker dealers and poker cashiers. • Responsible for assurance of game protection. • Complete federal cash reporting requirements including Title 31 compliance. • Responsible for table banks and card inventories. • Resolves patron disputes within the scope of the dispute • Protects the assets of the Casino. • Maintains awareness of how each game stands with respect to table limits, open seats, and dealer performance. • Ability to utilize Poker Atlas software. • May be responsible for having a bank for cashing in and out patrons. • May be required to deal poker games in certain situations. KNOWLEDGE REQUIRED BY THE POSITION: • Knowledge of all casino poker games operations. • Knowledge of standards of cleanliness as prescribed by various compliance and enforcement agencies associated with the gaming industry. • Knowledge of the characteristics of appropriate and inappropriate greetings and interaction with guests and customers. • Knowledge of methods and techniques that assure protection of the table and casino assets. • Knowledge of how to administer the overall poker games department in accordance with management's directives and the policies. • Knowledge of poker games. • Skill in guest service, human relations and supervision of assigned staff. • Skill in dealing with Poker. • Ability to communicate, read, and write clearly in basic English. • Ability to always demonstrate outstanding guest service. • Ability to apply basic mathematical skills. • Ability to respond to visual and auditory cues. • Knowledge of the prescribed methods of application and completion of federal cash reporting requirement forms including Title 31 compliance regulations. • Knowledge of methods for tracking card inventories for poker tables. SUPERVISORY CONTROLS: • Maintains constant awareness of poker activity. • Maintains and enforces the Poker room rules of play. • Initiates poker table fills. • Opens and closes poker tables. • Resolves guest issues and problems in a timely and professional manner. • Greet guests, maintain a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service. • Gives basic instruction on all promotions and special events. • Verifies gaming chip purchases and exchanges at the poker counter • Monitors staff performance, behavior, and attendance. • Accountability and Supervision • Directly supervise poker dealers and poker cashiers. EDUCATION AND EXPERIENCE: • High School Diploma, GED certification or equivalent. • One (1) year Poker Floor Supervisory experience. • Two (2) years' poker dealing experience required. Or a combination of skills and experience. • Passing of a Poker audition is required. • Must be at least 18 years of age. • Must be able to read, write and speak English fluently. CERTIFICATION, LICENSES, AND ANY ADDITIONAL REQUIREMENTS: • Must be able to pass background suitability investigation. • Must obtain CPN Tribal Gaming License. • Must obtain all other applicable certifications and licenses. PHYSICAL DEMANDS: • Must be able to stand and/ or walk for extended periods of time. WORK ENVIRONMENT: • Work hours are subject to change with notice. • Smoke filled environment, exposure to various lights and sounds. Occasionally you may deal with angry or hostile individuals. • Tasks may be performed on hard and soft-carpeted floors. • Ability to work a flexible schedule including weekends and holidays. • Ability to perform minimal physical efforts such as lifting, stooping, and reaching.