Plumbing Customer Service Representative & Dispatcher

Plumbing Customer Service Representative & Dispatcher

Company: 1-800-Plumber + Air South Corridor

Industry: Plumbing & HVAC

Location: Englewood

Position Type: Part-Time

Company Overview

1-800-Plumber + Air is a trusted leader in the plumbing and HVAC industry, known for our commitment to honesty, professionalism, craftsmanship, and exceptional customer service. With a strong national presence and a customer-first approach, we strive to deliver top-quality service while building lasting relationships with our customers through integrity, skilled technicians, and reliable workmanship.

Position Overview

We are seeking a motivated, organized, and customer-focused individual to join our team as a Customer Service Representative / Service Dispatcher. Office hours will be between 7:30 AM to 4:30 PM. This is a IN OFFICE position located in Denver Tech Center area. This would be a great position for someone wanting to enter the workforce or working during school hours.

This role is responsible for supporting daily office operations, dispatching technicians, managing job flow, assisting with billing and collections, and ensuring each customer receives a high-quality experience. The ideal candidate will be comfortable working in a fast-paced office/service environment, communicating with customers and technicians, and keeping jobs organized from the initial call through completion, invoicing, and follow-up.

Key Responsibilities

Customer Service & Call Handling

• Answer inbound calls and serve as the first impression for customers
• Use professional communication skills to gather all necessary customer and job information
• Ensure calls are answered promptly using the approved company greeting
• Provide a positive, helpful, and customer-focused experience on every call
• Enable calls to the answering service at the end of the day

Dispatching & Technician Scheduling

• Dispatch service calls to technicians efficiently
• Coordinate technician schedules and job assignments /reassignments
• Communicate job details, customer information, and scheduling updates to technicians
• Work with technicians to ensure they are prepared for each job, including parts, scope, permits, and access needs
• Coordinate with dispatch and field staff to ensure smooth handoff from scheduling to job execution

Field Operations & Job Coordination

• Monitor active jobs from start to finish to help ensure smooth completion
• Track job progress and proactively address issues that may impact completion
• Support technicians with field-related problem-solving
• Review completed jobs for accuracy, quality, documentation, and completeness
• Ensure proper notes, photos, forms, and job details are captured
• Identify training opportunities and operational inefficiencies
• Review callbacks, job outcomes, and customer satisfaction concerns

Permits & Compliance

• Prepare and submit permits to local municipalities as needed
• Track permit approvals, inspections, and close-out timelines
• Coordinate inspections with technicians, customers, and municipalities
• Help ensure work complies with local codes, permit requirements, and company standards

Commercial & Warranty Account Management

• Help manage communication with commercial customers and warranty providers
• Review scopes of work, approvals, and required documentation
• Ensure jobs meet partner and warranty process requirements
• Assist with claims, approvals, documentation, and follow-up

Billing, Invoicing & Collections

• Review invoices for accuracy before submission
• Handle invoice processing and billing upon job completion
• Track accounts receivable and follow up on outstanding payments
• Resolve billing questions or discrepancies with customers, partners, and internal team members
• Perform basic accounting and clerical functions as needed

Lead Follow-Up & Revenue Support

• Follow up on unsold estimates, open opportunities, and pending customer decisions
• Work with technicians and management to improve close rates and job value
• Review job performance and margins to identify opportunities for improvement

Office Administration & Process Management

• Perform general office duties, clerical tasks, and mail processes
• Maintain organized job records, permits, invoices, and financial documentation
• Assist with improving workflows, systems, and standard operating procedures
• Support the owners and management team with additional duties as directed

Qualifications

• Service Titan Experience!
• Previous office, dispatch, customer service, or administrative experience preferred
• Plumbing, HVAC, or home services experience is a plus
• Basic computer skills required
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional phone etiquette and customer-service mindset
• Detail-oriented with strong follow-through
• Comfortable working with technicians, customers, vendors, and management
• Basic accounting, invoicing, or billing experience is a plus

Requirements

• Clean background
• Ability to pass a drug test
• Reliable transportation

Benefits

• Competitive pay: Competitive compensation based on skills and experience. Base Pay: $18-$22 per hour
• Works hours will be Monday-Friday between the hours of 7:30 AM to 4:30 PM, NO NIGHTS OR WEEKENDS. THIS IS AN INOFFICE POSITION.
• On-the-job training: Including mentorship from experienced team member

Ideal Candidate The ideal candidate is dependable, organized, proactive, and comfortable taking ownership of daily office and job-management responsibilities. This person should enjoy helping customers, supporting technicians, solving problems, and keeping operations running smoothly.

Interested candidates should submit their resume to View email address on click.appcast.io and contact information for consideration or apply through this job posting.

EEO Statement: 1-800-Plumber + Air South Corridor is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.