Air Logistics Import Hub Operational Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As an Air Logistics Import Hub Operational Care Specialist, you will help coordinate air freight shipments from booking through delivery while ensuring shipments move accurately, efficiently, and on time. This role combines operational coordination with customer and stakeholder communication, making it a strong fit for someone who enjoys working in a fast-paced environment, solving problems, and taking ownership of their work. This is a full-time, permanent, onsite position based in Torrance, California. 

How you create impact

You will manage day-to-day air logistics operations while working closely with internal teams, carriers, suppliers, and other partners to keep shipments moving and address issues as they arise.

• Coordinate air freight shipments, including bookings, documentation, routing, and shipment monitoring
• Monitor shipments throughout the transportation process and follow up on delays, exceptions, and other deviations
• Maintain accurate and timely shipment information within Kuehne+Nagel systems, including operational and financial data
• Communicate with Customer Care teams and other stakeholders to ensure customer requirements, transit times, routing, and carrier expectations are met
• Review shipment instructions and identify discrepancies involving routing, rates, regulatory requirements, or other operational details
• Work with carriers, suppliers, gateways, warehouse teams, customs teams, and third-party partners to resolve operational issues
• Escalate operational problems or service concerns when appropriate
• Monitor carrier and partner performance and raise concerns when service commitments are not being met
• Support cost optimization and efficient operational execution
• Identify opportunities to improve processes and increase the use of automated systems
• Partner with Sales and Customer Care teams to support new account implementation and smooth transitions into operations

What we would like you to bring

You are organized, dependable, and comfortable taking ownership in a fast-paced logistics environment. You communicate clearly, work well with others, and know how to stay focused when priorities shift or problems arise.

• Experience in freight forwarding, logistics, transportation, or a related operational environment
• Air freight knowledge or experience strongly preferred
• Ability to coordinate multiple shipments, priorities, and deadlines at the same time
• Strong problem-solving skills and the ability to respond effectively when shipment issues occur
• Strong attention to detail and organizational skills
• Ability to communicate and coordinate effectively with customers, suppliers, carriers, and internal teams
• Team-oriented approach with a strong sense of ownership and accountability
• Flexibility and the ability to work effectively under pressure
• Familiarity with regulatory requirements and industry guidelines related to air freight
• Strong time management and analytical skills
• English communication skills

Experience or education in freight forwarding or logistics is preferred.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.

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This position has an hourly pay range of $29.00 to $33.00 per hour. Base pay is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary within the range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes, such as screening applications and interview scheduling. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.