Security/Receptionist - Secaucus - Full Time

Job Description

Job Description

Job Title: Reception/Security - Full-Time

Location: Illicit Gardens Dispensary, Secaucus NJ

Pay Rate: $19.00/hour

Schedule: Tuesday-Saturday - 2:00pm-10:00pm

About Illicit Gardens Dispensary:

At Illicit Gardens Dispensary our vision is to be a force for good in all we do and to bring lasting positive change to our communities, our industry, and our world. We're proud to be an equal opportunity employer that celebrates the uniqueness of each employee and supports their individual journey in finding their genius and pursuing their passion.

Position Summary:
The Security/Receptionist Specialist plays a vital role in maintaining a safe, professional, and welcoming environment within our cannabis dispensary. This position combines customer service with conflict resolution and security awareness, ensuring that all employees and customers feel supported and secure. The role requires strong communication skills, emotional intelligence, and the ability to respond calmly and effectively in challenging situations.

Key Responsibilities

• Customer Service & Support

  • Greet and assist all customers with professionalism, warmth, and empathy

  • Address customer concerns with patience, active listening, and problem-solving skills

  • Provide clear explanations of company policies and procedures when needed

• Conflict Prevention & Resolution

  • Monitor customer and employee interactions to identify early signs of tension

  • Use de-escalation techniques to manage and resolve conflicts in a calm, respectful manner

  • Intervene in disruptive situations to maintain a safe and orderly environment

  • Work closely with management and HR to document and report incidents

  • Maintain a visible presence on the sales floor and surrounding areas

  • Ensure security protocols are followed, including checking IDs and monitoring access points

  • Respond to emergencies, disturbances, or medical situations promptly and appropriately

  • Assist with security-related tasks such as incident reporting, monitoring cameras, and collaborating with external responders when needed

• Administrative Support

  • Answer phones, direct inquiries, and support front desk operations

  • Maintain daily logs of incidents, visitor records, and other administrative tasks as required

  • Ensure all common areas remain organized, clean, and welcoming

Qualifications

• Prior experience in customer service, security, law enforcement, or conflict resolution preferred

• Strong interpersonal and communication skills with the ability to remain calm under pressure

• Training or familiarity with de-escalation techniques is highly desirable

• Must be at least 21 years old with the ability to obtain and maintain a valid Agent Card

• Ability to stand, walk, or sit for extended periods; lift up to 50 lbs as needed

• Strong observation skills, attention to detail, and ability to handle sensitive situations discreetly

Work Environment & Expectations

• Active presence on the sales floor and public areas

• Shifts may include evenings, weekends, holidays, and overtime when necessary

• Regular and predictable attendance is essential

EEO Statement:

Our Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.