Insurance Claims Specialist

Insurance Claims SpecialistEstablished in 1975, Financial Pacific Leasing, Inc. (a subsidiary of Columbia Bank), is a direct provider of small-ticket commercial equipment leases. FinPac originates business through partnering with vendors, third party originators and lessors nationwide. For over 50 years, these partners have relied on Financial Pacific to provide them with innovative financing solutions for their customers.About the Role:The Insurance Claims Specialist is responsible for communicating effectively and professionally while handling incoming calls and written communication from/to customers. Troubleshoots, analyzes, and remedies internal and external insurance issues in a timely and efficient manner and within established guidelines. Uses knowledge of company systems such as InfoLease and Artiva, and performs tasks accurately, to the benefit of the company and our customers. Manages company risk by ensuring current and accurate insurance documents are received, properly documented and filed accordingly. Area specialist regarding insurance claim issues. Maintains strong communication with management regarding any situations that could impact the company.About You:+ 2 years of customer service or call center experience in a high-volume, multi-channel environment+ 1+ year of experience handling issue resolution, troubleshooting, and escalations within defined SLAs/policies+ Experience in equipment, consumer, or commercial leasing operations (buyouts, assumptions, assignments, etc.) is a plus+ High school diploma or equivalent required+ Strong verbal and written communication skills+ Active listener with a customer-first mindset+ Demonstrated empathy, patience, and professionalism in customer interactions+ Strong problem-solving and critical thinking skills+ Ability to de-escalate challenging situations confidently+ Highly organized with strong attention to detail+ Effective time management and ability to multitask in a fast-paced environment+ Positive attitude with a strong sense of ownership and initiativeThe pay range for this role is $19.00 to $24.00.The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.Primary Location: Ability to work fully onsite at posted location(s).3455 South 344th Way Suite 300 Federal Way WA 98001Our Benefits:We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.Our Commitment to Diversity:Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: View email address on click.appcast.io Columbia Bank, we're redefining what it means to bank and to build a career. As the West's premier banking experience, we combine the strength and scale of a leading financial institution with the heart and mindset of a community bank. With more than 350 locations across eight states, we deliver relationship-based service backed by regional expertise and resources that help families and businesses thrive.Our culture is built on Do RIGHT, which means:+ Relationships: We create authentic connections with customers, colleagues, and communities.+ Impact: Every role here makes a meaningful difference in people's lives and local economies.+ Growth: We invest in your success with career development, mentorship, and learning opportunities.+ Heart: We care deeply about doing what's best for our customers and each other.