Assistant Branch Manager

Branch Manager

The individual in this role assists with the daily management of a branch that services more complex customer transactions, has a higher level of transactions and deposit volume or is assigned to a branch that is part of a retail market. They are directly responsible for managing branch operations, as well as audit and compliance functions and oversees the branch in the absence of the branch manager. This role will provide a superior level of service, while being knowledgeable of company products and services and proficient in handling complex customer interactions/ problem resolution.

Team Leadership

• Manages and develops team skillset in sales and service activities through observation of customer interactions on a daily basis.
• Identifies ways to improve the customer experience while actively sharing best practices, insights and problem solving methods with the entire team.
• Provides ongoing regular coaching sessions and feedback to encourage staff development.
• Trains the team to support the current branch objectives by providing foundational knowledge and ongoing communication.
• Inspires exceptional performance in each staff member's individual and collective role in attaining those objectives.

Operations and Controls

• Responsible for direct oversight and management of branch operational, audit and compliance policies and procedures.
• Provides ongoing training and coaching to support the staff and ensures their compliance with the company's policies and procedures, security practices, and various government regulations.
• Prepares and delivers all required operational, audit and compliance reporting within requested timeframes.

Sales and Customer Experience

• Proficient in the sale and service of all deposit and consumer loan products and provides qualified referrals to other business lines.
• Meets assigned sales/referral goals and supports branch team in attainment of their goals.
• Develops, maintains, and participates in ensuring a positive customer experience by overseeing the physical and professional appearance of the branch work environment, sales and service standards, customer communication, wait times, and service recovery.
• Displays the following attributes: friendly, outgoing, professional, courteous, projects a positive image, resolves problems quickly and efficiently, and is respectful to customers.
• In the absence of the Branch Manager, manages escalated/complex customer issues and ensures they are addressed and resolved in a timely manner.

Other Duties & Responsibilities:

• Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
• Understands, supports and adheres to organizational policies and procedures
• Consistently emphasizes the importance of teamwork in the department and company at large
• Responsible for keeping abreast of company news and information
• Responsible for completing required training and policy review
• May serve on various committees
• Willingness to take on additional tasks and duties

Desired Knowledge, Skills & Abilities:

• Displays high level of regard for trust and confidentiality
• Effectively delegates
• Displays willingness to make timely decisions using sound judgment
• Proficient in Microsoft Office Products
• Displays strong written and verbal communication skills
• Displays strong organization skills and the ability to multi-task to meet established deadlines
• Demonstrates a high level of accuracy and attention to detail
• Effectively uses analytical skills to solve technical, as well as, non-technical problems
• Prior knowledge of banking regulations is preferred
• Ability to adapt to change

Desired Job Experience:

• 2-3 years of related experience in people management and/or financial services
• 2 years of increasingly responsible experience in a supervisory capacity
• Experience in a professional, service focused and fast-paced environment

Desired Education:

• High school or General Education Diploma

Working Conditions & Minimum Physical Requirements:

• Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards
• Dexterity of hands and fingers to operate a computer and other office equipment
• Lifting and moving of moderately heavy objects on occasion

Kennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do. Our Core Values– Trust, Integrity, Proactive and Empathy provide the guide posts for how we support that belief. They guide our day to day actions – from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another. Our Core Values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings.

External and internal applicants, as well as position incumbents who become disable as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.