Customer Service Specialist

Now Hiring: Customer Service Specialist

Are you someone who thrives on helping others, staying organized, and solving problems before they happen? Do you enjoy building relationships and being the person customers can count on?

We're seeking a Customer Service Specialist who is proactive, detail-oriented, and passionate about delivering exceptional customer experiences. In this role, you'll be more than just a point of contact. You'll be a trusted partner who anticipates customer needs, coordinates solutions, and ensures every interaction reflects excellence.

If you're looking to join a growing organization where your contributions are recognized and career growth is encouraged, we'd love to meet you.

What You'll Do

As a Customer Service Specialist, you'll play a key role in supporting customers and ensuring seamless service delivery by:

• Serving as the primary point of contact for customer inquiries, requests, and service needs
• Proactively monitoring customer accounts, open requests, and upcoming service requirements
• Providing updates before customers need to ask, ensuring a best-in-class service experience
• Coordinating service requests with vendors and internal teams from start to finish
• Tracking outstanding items and following through to timely resolution
• Learning customer preferences, business requirements, and service expectations
• Identifying potential issues early and escalating concerns before they impact the customer
• Communicating service updates, changes, and resolutions clearly and professionally
• Maintaining accurate customer and service records within company systems
• Documenting customer interactions and outcomes
• Supporting customer onboarding and service changes
• Taking on additional responsibilities as needed to support team success

What We're Looking For

Required Qualifications

• Associate's or Bachelor's degree (completed or in progress) in Communications, Business Administration, Operations, Hospitality, Logistics, or a related field
• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Exceptional organizational skills and attention to detail
• A proactive mindset with strong follow-through and accountability
• Ability to identify needs, anticipate challenges, and take initiative
• Strong multitasking and time management skills
• Ability to quickly learn customer requirements, systems, and processes
• Proficiency in Microsoft Office Suite

Preferred Qualifications

• Internship or entry-level experience in customer service, account support, hospitality, operations, or a related field
• Experience using CRM, ERP, ticketing, or other business software platforms

Why Join Us?

• Join a company experiencing exciting growth and transformation
• Be part of a team that values initiative, collaboration, and customer excellence
• Gain exposure to multiple aspects of business operations and customer support
• Opportunity for career growth and advancement as the organization continues to scale
• Contract-to-hire opportunity with potential for long-term employment

Work Environment

Onsite Position

Monday-Friday

8:00 AM - 5:00 PM

This is a fully in-office role where you'll work closely with team members and leaders to support customers and contribute to the company's continued success.

Ready to Take the Next Step?

If you're a motivated professional who enjoys creating positive customer experiences and taking ownership of your work, apply today and become an integral part of our growing team. We look forward to hearing from you!

Job Type & Location: This is a Contract to Hire position based out of Atlanta, GA.

Pay and Benefits: The pay range for this position is $22.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Atlanta,GA.

Application Deadline: This position is anticipated to close on Aug 24, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.