Director of Client Services

DescriptionWe are looking for a Director of Client Services to lead a portfolio of client engagements while strengthening service quality, operational consistency, and long-term account success. This role is based in New York, New York, and requires a confident leader who can guide senior client conversations, improve delivery processes, and support business growth. The ideal candidate brings strong judgment, operational discipline, and a people-focused leadership style that helps teams perform at a high level.Responsibilities:• Direct a range of active client engagements, ensuring deliverables are completed according to agreed timelines, objectives, and quality expectations.• Review account performance on a regular basis to evaluate relationship health, surface potential concerns early, and coordinate solutions before issues escalate.• Grow existing partnerships by identifying additional client needs, contributing to renewals, and helping expand services across the account portfolio.• Lead executive-level client discussions, present recommendations clearly, and provide hands-on senior support when complex situations require it.• Assist with business development efforts by shaping proposals, supporting presentations, and helping define scopes for prospective engagements.• Build and refine delivery frameworks that support consistent execution, including planning rhythms, quality checks, milestone oversight, and account strategy reviews.• Partner with practice leaders to align staffing decisions across engagements, balancing client priorities with team capacity and development opportunities.• Guide the launch of new client work by ensuring teams begin with clear responsibilities, defined goals, and measurable outcomes.• Maintain strong communication channels between leadership and account teams so priorities, risks, and decisions remain visible and actionable.• Lead, coach, and develop client service team members while contributing to hiring, onboarding, performance feedback, and the operating routines that keep work moving efficiently.Requirements• Demonstrated experience leading client service or account management functions at a senior level.• Strong analytical reasoning skills with the ability to assess account performance, identify risks, and recommend practical solutions.• Proven ability to manage multiple priorities and oversee several engagements simultaneously in a fast-paced environment.• Solid understanding of accounting principles and financial considerations that support sound client and business decisions.• Experience using analytics to evaluate performance, inform planning, and improve delivery outcomes.• Background in mentoring and developing high-performing teams, including coaching, performance management, and talent growth.• Excellent communication and presentation skills, with the ability to build credibility with clients and internal stakeholders.• Familiarity with eHRPD or related systems is preferred.Job typePerm