Logistics Coordinator

Overview EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. What you will do As a Logistics Coordinator, you will play a critical role in supporting global logistics and fulfillment operations by coordinating shipments, managing exceptions, analyzing operational performance, and driving continuous improvement initiatives. You will serve as a key liaison between internal stakeholders, customers, carriers, freight forwarders, and third-party logistics providers (3PLs) to ensure the efficient movement of products across a complex global supply chain network. This is a full-time, onsite position at the assigned facility during standard business hours. Key responsibilities Logistics & Fulfillment Execution: Execute daily logistics transactions, including standard parcel, air freight, ocean freight, and white-glove shipments. Logistics & Fulfillment Execution: Coordinate shipment bookings with carriers, freight forwarders, and logistics service providers. Logistics & Fulfillment Execution: Obtain and validate required trade compliance, customs, and dangerous goods (DG) documentation. Logistics & Fulfillment Execution: Provide shipping instructions to internal stakeholders and external logistics partners. Logistics & Fulfillment Execution: Monitor end-to-end shipment activity and ensure timely execution against established service levels. Logistics & Fulfillment Execution: Proactively identify, investigate, and resolve shipment exceptions, including delays, customs holds, delivery failures, and claims. Logistics & Fulfillment Execution: Respond to customer inquiries by providing shipment status updates and logistics process guidance. Logistics & Fulfillment Execution: Manage inbound and outbound logistics activities while maintaining accurate shipment records. Cross-Functional Collaboration & Vendor Management: Serve as a primary point of contact between logistics operations and internal customers, project teams, procurement, manufacturing, and other cross-functional stakeholders. Cross-Functional Collaboration & Vendor Management: Coordinate daily activities with third-party logistics providers (3PLs), freight forwarders, carriers, and vendors. Cross-Functional Collaboration & Vendor Management: Support supplier and vendor onboarding activities, including process implementation and operational readiness. Cross-Functional Collaboration & Vendor Management: Monitor logistics partner performance against agreed service levels and contractual obligations. Cross-Functional Collaboration & Vendor Management: Escalate service issues and work collaboratively with vendors to drive corrective actions and continuous improvement. Cross-Functional Collaboration & Vendor Management: Maintain strong working relationships with internal and external partners to ensure operational success. Essential Criteria: Minimum of two years\' experience in logistics, transportation, supply chain operations, or fulfillment coordination. Essential Criteria: Experience managing domestic and international shipments through parcel, air, ocean, and specialized transportation modes. Essential Criteria: Strong understanding of freight forwarding customs processes, trade documentation, and supply chain operations. Essential Criteria: Experience working with transportation management systems (TMS), warehouse management systems (WMS), ERP systems, or case management platforms. Essential Criteria: Proficiency in Microsoft Excel, Google Sheets, and AI data analysis tools. Essential Criteria: Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions. Essential Criteria: Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment. Essential Criteria: Strong verbal and written communication skills with the ability to effectively engage stakeholders at all levels. Essential Criteria: Demonstrated ability to manage logistics exceptions and drive timely resolution. Essential Criteria: Customer-focused mindset with a commitment to service excellence and operational execution. Desirable Criteria Knowledge of Dangerous Goods (DG) shipping requirements and trade compliance regulations. Experience working with Salesforce Service Cloud, AfterShip, PandoAI, Power BI, Tableau, or similar platforms. Experience managing third-party logistics providers (3PLs) and carrier performance programs. Experience supporting global logistics operations across multiple regions and time zones. EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status or other non-merit factor. #J-18808-Ljbffr