Service Response Center Representative, Full Time

Service Response Center Representative

The Service Response Center Representative answers and processes a variety of service-related requests from patients, visitors, and hospital employees while ensuring excellent customer service.

Core Job Functions

• Answers all incoming customer inquiries and requests and transfers matter when appropriate.
• Enters appropriate and precise information to patient accounts.
• Escalates customer concerns when necessary to obtain a resolution.
• Reaches out to customers, providers, and other entities.
• Provides verbal and written directions to customers.
• Identifies and assesses patient needs and provides resources.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

Education: High School Diploma or equivalent/relevant experience, certification or license

Certification and Licensing: Refer to department description for applicable certification requirements

Experience: No previous experience required

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment. Technical Proficiency: Skilled in using office software, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.