Solution Center Representative

Job Title

This position performs a variety of routine work in connection with the reception services for City Hall, and directs visitors for the following departments: Building, Public Works, Planning & Zoning, and Code Compliance.

Supervision Received and Exercised

The Solution Center Representative does not have any supervisory responsibilities. This position is classified as a non-exempt, full-time position with a 40 hour work-week.

Essential Duties and Responsibilities

Essential Functions:

• Answers the 2nd floor main switchboard and directs all incoming calls to the appropriate personnel/department.
• Responds to customer inquiries.
• Provides general support and assistance to office staff.
• Operates the various City switchboards, as requested.
• Receives and transmits messages to City staff.
• Tracks the number of incoming calls and visitors through existing databases.
• Performs any other duties as assigned by the city manager or his designee.

Additional Duties:

• Performs other related work as required.

Minimum Qualifications

Minimum Education and Training:

• A High School Diploma or GED equivalent
• Must possess at least one (1) year experience as a receptionist.
• Must possess a valid driver's license with an acceptable driving record.

Minimum Qualifications and Standards Required:

• Must be fluent in the English language.
• Highly desirable to be bilingual, English and Spanish, so as to serve the clientele.
• Considerable knowledge of modern office practices and procedures.
• Knowledge of proper telephone etiquette.
• Ability to get along with others and work effectively with the public and fellow workers.
• Must possess excellent customer service skills.
• Ability to provide general information to callers.
• Ability to understand and carry out oral and written directions.
• Ability to communicate clearly and concisely, both orally and in writing.
• Must be computer literate with knowledge of Microsoft Word, WordPerfect or a similar word processing program and type at least 30 words per minute.
• Ability to use small office equipment, including copy machines or multi-line telephone systems.
• Ability to use computers for data entry.
• Ability to use computers for word processing and/or accounting purposes.
• Ability to meet and deal with the public, members of the department and other official agencies in an effective and courteous manner.
• Ability to perform several tasks at one time.
• Applicants must also complete all requirements established by the City of Doral for employment.
• Must be a non-smoker.
• The minimum requirements may be waived by the City Manager.

Physical Requirements:

• Ability to feel, handle/grasp/touch, crouch, lift small objects, see and express ideas through speaking.
• Ability to walk from one work site to another.
• Ability to exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.