Customer Service Manager Fairfield, NJ

Customer Service Manager Fairfield, NJ New Jersey, NJ, US What are we looking for At Stone Systems ( we are looking for a Customer Service Manager for our shop located in Fairfield, NJ, who will work in a multinational environment and be part of numerous challenging projects. What you will do The Customer Service Manager position coordinates and controls the activities of the customer service team to maintain and ensure customers are serviced promptly and properly by training and managing staff effectively. They are also responsible for meeting organizational and operational objectives. Job Expectations Direct the daily operations of the customer coordinators. Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department. Maintain high customer service levels. Enforce customer service policies and procedures. Handle complex and escalated customer complaints and service issues. Monitor accuracy of reporting and database information. Identify and implement strategies to improve quality of service, productivity, and profitability. Coordinate and manage customer service projects and initiatives. Complete job in Job Tracker and supplier sites when necessary. Manage and evaluate staff performance. Identify and address staff training and coaching needs. Update Daily Operational Dashboard. Promote cooperation and commitment within a team to achieve goals and deliverables. Partner with the People Department to maintain office policies as necessary. Other duties as assigned by management. Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent. What you need to succeed Experience Required: 5+ years of customer service experience. Required: 2+ years in a managerial role. Desired: 1+ year(s) of work experience in the stone industry. Education Required: High School Diploma/GED. Desired: Associate Degree in Business or related areas. Knowledge Required: Proficiency in Microsoft Office (Excel, Outlook, etc.). Skills Ability to multitask and work in an extremely fast‑paced environment. Excellent communication skills, both verbal and written. Customer service oriented. Preferred Behaviors Required: Self‑confidence. Required: Flexibility. Required: Initiative. Required: Safety oriented. What we do offer Salary range for this position is between $60,000–$70,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. This position is also eligible for a Potential Annual Award depending on individual performance and company performance, in accordance with the terms of the Company’s plan. Benefits: Medical, Dental, and Vision Insurance; Short‑term and Long‑term Disability; Basic Life and Supplemental Insurance; 401(k) Retirement Plan starting the first of the month. Paid time off: Vacation time will be accrued monthly and be subject to change per the Company’s policy updates. 5 days of sick time. Full‑time employees will receive 2 floating holidays to use each year. If hired after July 1, employees receive 1 floating holiday to use for that calendar year. The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. About Cosentino At COSENTINO, our purpose is to inspire people through innovative and sustainable spaces. We are the world‑leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for homes and business spaces, such as kitchen and bath worktops, outdoor open spaces, facades, and more. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end clients. COSENTINO is an Equal Opportunity/Affirmative Action Employer and prohibits discrimination and harassment of any kind. All employment decisions at Cosentino are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristic. #J-18808-Ljbffr Grupo Cosentino