Guest Service Specialist

Job Description

Job Description

Description:

Do you love helping others? Or love being in the limelight? Our Guest Service Expert is responsible for delivering World Class service. As a Guest Service Expert, you are the face and the voice of Wingstop to all of our Guests who walk into our restaurants, providing them with authentic, positive and genuine experiences. In this role, you will spend more time than any other position interacting with our Guests by greeting them, answering the phone, taking and delivering orders - all with a great attitude and smile. Or maybe you are a Flavor Expert? The Flavor Expert is responsible for Serving the World Flavor. You will be creating wings with flavor to the max! You will play an integral role in ensuring our Guests get their cravable, fresh, and delicious wings delivered by our promise time. In this role, you will do everything from preparing our fresh, made in-house ranch, bleu cheese, and sides to packaging and delivering completed hot orders to our Guests while motivating other Flavor Experts.

As a Guest Service Specialist at Wingstop, an individual will have to take and give out orders to the kitchen staff. He/she will have to be quick and efficient in communicating with crew members and kitchen staff to make sure the guests get their orders on time. A cashier will have to balance their cash drawers, listen and solve customer queries, and replace food if necessary. The individual has to be an ideal team player as this is a very fast paced and strenuous job, which requires him/her to be in the good books of everyone, including the guests.

Essential Duties & Responsibilities:

• Greet and welcome customers entering the restaurant and calling into the restaurant.
• Place orders for customers in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.
• Accurately process cash, credit card and gift card transactions; verify age for alcohol purchases.
• Answer questions from customers and make menu recommendations.
• Monitor that all orders are read within Company quote times.
• Verify that all wings are presentable and double checking all orders before giving the order to the customer(s).
• Balance the register at the end of the shift; deliver the amount before the next shift.
• Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked.
• Practice safe handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.
• Maintain a professional and presentable appearance according to the company's Uniform Standards
• Receive and handle complaints from the customers and guide to the manager if the problem is beyond the scope of duties.
• Leave customer with a positive, long-lasting impression of their WINGSTOP experience.

Benefits:

• Medical, Dental, and Vision Coverage
• Family-Friendly Hours
• Competitive Pay
• Discounted Employee Meal
• Christmas and Thanksgiving Off

Requirements:

Key Skills/Abilities:

• Computer literate and comfortable using computerized register (POS) systems.
• Possess great cash handling skills.
• Professional, polite, and reliable even when under stress.
• Must have excellent interpersonal and people skills.
• Must have integrity, honesty and accountability.

Additional Information:

• Cashier and restaurant experience a plus!
• Food Handler Certification a plus