Front Desk Receptionist & Verification Assistant

Receptionist Opportunity

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Summary: The Receptionist is responsible for managing front desk operations and providing administrative support to ensure efficient office operations.

Essential Duties and Responsibilities (include, but are not limited to):

• Answer and direct incoming telephone calls appropriately
• Greet and assist visitors in a professional manner
• Manage office supplies, including inventory tracking and request reordering as needed
• Support new employee onboarding activities
• Handle incoming and outgoing mail, packages, and deliveries
• Perform administrative tasks such as data entry, filing, and audits
• Respond to customer inquiries and resolve minor issues promptly
• Coordinate with internal departments to support smooth daily operations

Qualifications, Skills, and Requirements:

• Excellent verbal and written communication skills
• Strong interpersonal and customer service abilities
• Professional demeanor and appearance
• Exceptional organizational skills and attention to detail
• Ability to work both independently and as part of a team
• Strong multitasking and time management skills
• Ability to maintain confidentiality
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to remain calm and effective in high-pressure situations
• Strong problem-solving skills

Education, Training, and Experience:

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Previous experience in a receptionist, front desk, or customer service role preferred

Working Conditions:

• Full-time, in-office position
• Standard business hours: 9:00 a.m. to 5:30 p.m.
• Limited PTO availability from June through September due to a blackout period

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or 'ban the box'] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!