Lead Pharmacy Technician

Lead Pharmacy TechnicianThe Lead Pharmacy Technician plays a key leadership role in supporting pharmacy operations across all Fetter pharmacies. Working under the supervision of licensed pharmacists, this position combines hands-on pharmacy technician responsibilities with leadership, training, quality oversight, and operational support. The Lead Pharmacy Technician serves as a mentor and resource for pharmacy technicians and cashiers, helping to standardize workflows, promote regulatory compliance, and foster a culture of excellence in patient care. This role offers an opportunity to make a meaningful impact by improving pharmacy operations, supporting staff development, and ensuring patients receive safe, efficient, and compassionate service.Leadership & Team DevelopmentServe as the primary mentor and resource for pharmacy technicians and cashiers.Coordinate onboarding and training for new team members while supporting the continued development of existing staff.Conduct competency assessments and provide coaching to promote consistent, high-quality performance.Assist with scheduling, PTO approvals, and daily workflow coordination for pharmacy technicians.Foster a positive, collaborative, and accountable team environment.Pharmacy OperationsPerform all duties of a certified pharmacy technician, including: Processing and preparing prescriptions.Entering prescription information into pharmacy software.Utilizing electronic medical records (EMR).Assisting pharmacists with prescription fulfillment and medication distribution.Maintaining accurate documentation and records.Provide staffing support at all Fetter pharmacy locations as operational needs require.Quality & CompliancePromote compliance with departmental policies, state and federal regulations, and pharmacy best practices.Monitor workflow quality and assist with competency reviews to maintain high standards of patient safety.Participate in quality improvement initiatives and support pharmacy audits and compliance activities.Assist in preparing quality and performance reports for leadership and committees.Inventory ManagementMonitor medication inventory and remove expired products.Coordinate routine inventory cycle counts across pharmacy locations.Assist with medication ordering and inventory control to ensure appropriate stock levels while minimizing waste.Support accurate medication profile maintenance and prescription transfers when appropriate.Standardization & Process ImprovementPartner with pharmacy leadership to develop, implement, and maintain standardized pharmacy procedures across all locations.Identify opportunities to improve workflow efficiency, patient experience, and operational consistency.Serve as a liaison between pharmacy technicians, pharmacists, providers, and clinical staff to facilitate effective communication and problem resolution.Patient CareProvide exceptional customer service while ensuring accurate prescription processing and medication distribution.Maintain competency in serving patients across all age groups and diverse populations.Support Fetter Health Care Network's mission of delivering high-quality care to underserved communities.Technology & DocumentationEffectively utilize pharmacy management systems, electronic health records, and other technology platforms.Maintain accurate documentation related to training, quality improvement, compliance, and inventory activities.Professional ResponsibilitiesMaintain patient confidentiality and comply with all HIPAA regulations.Demonstrate strong organizational, communication, time management, and problem-solving skills.Perform other duties as assigned by the Pharmacist-in-Charge, Lead Pharmacist-in-Charge, Director of Clinical Services/Pharmacy Director, Chief Medical Officer, or Chief Executive Officer.Working ConditionsPhysical RequirementsStand and walk for extended periods throughout the workday.Use a computer and keyboard for prolonged periods, including typing and documentation.Read printed and electronic materials and communicate clearly both verbally and in writing.Occasionally bend, kneel, crouch, or stoop while performing job duties.Lift, carry, or move supplies and equipment weighing up to 30 pounds.Maintain visual acuity for close work, including reading labels, medication packaging, and computer screens.Work EnvironmentWork primarily in a pharmacy and clinical healthcare setting.May be exposed to communicable diseases, blood, and other bodily fluids while following established infection control and safety protocols.Travel between Fetter pharmacy locations and attend meetings as needed.Occasionally work evenings or weekends to support operational needs.Knowledge, Skills & AbilitiesThe ideal candidate will demonstrate:Outstanding customer service skills with a commitment to providing compassionate patient care.Excellent verbal and written communication skills, with the ability to build positive relationships with patients, providers, and team members.Strong leadership, coaching, and mentoring skills to support the development of pharmacy technicians and support staff.Exceptional organizational, time management, and problem-solving abilities.Ability to prioritize responsibilities and work independently in a fast-paced healthcare environment.Sound judgment, professionalism, discretion, and attention to detail.Ability to effectively manage competing priorities while maintaining quality and accuracy.Flexibility to travel between pharmacy locations to provide operational support as needed.Ability to delegate responsibilities, coordinate workflow, and promote accountability among pharmacy technicians and support staff.Commitment to teamwork, continuous improvement, regulatory compliance, and operational excellence.Education & ExperienceRequired QualificationsHigh school diploma or equivalent.Current Pharmacy Technician Certification.Current CPR certification.Minimum of 3–5 years of experience as a pharmacy technician in a healthcare or pharmacy setting.Preferred QualificationsPrevious leadership, supervisory, or lead pharmacy technician experience.Experience training, onboarding, or mentoring pharmacy technicians or other support staff.Experience working in a multi-site or ambulatory care pharmacy environment is a plus. Fetter Health Care Network