Director of Client Success

Driving operational strategy and growth in the produce and floral division, the full-time remote Director of Client Success will manage day-to-day operations, establish standard operating procedures, and build strategic relationships with clients to enhance business performance. Key responsibilities Direct daily operations of the Client Success Department, leading and motivating the team to achieve corporate objectives Establish and implement robust Standard Operating Procedures (SOPs) for temperature-controlled and perishable cold-chain operations Manage customer implementations and design custom logistics solutions to improve service levels and customer retention Required qualifications Bachelor's Degree in Business Administration, Finance, Supply Chain, or equivalent professional experience preferred 15+ years of relevant logistics and brokerage experience in third-party logistics (3PL) or asset-based providers 10+ years of expertise in produce and floral logistics with knowledge of perishable cold-chain execution 3+ years of logistics leadership or management experience in a fast-paced environment Expert knowledge of regulatory compliance environments including FSMA, STF, and PACA