Member Service Representative (Overnight)

Member Service Representative (Overnight) Job Category: Club Staff Requisition Number: MEMBE001538 Job Family: Club Staff Location: 411 Mid Rivers Mall Dr, Saint Peters, MO 63376 Reports to: Managing Partner / Assistant General Manager Position Overview The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, is passionate about fitness, and is excited about serving others. This role helps deliver our purpose, "to enrich the lives of others through the power of well-being," by providing an exceptional customer experience during the overnight shift. Responsibilities Greets all members and guests with a smile and enthusiasm, consistently demonstrating the dials of member engagement as part of the Crunch SLA process. Assists with membership, retail, and tanning product sales. Promotes membership privileges including tanning, group fitness, small group training, and childcare. Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards. Checks in all members and guests in accordance with company procedures, resolving any member check‑in issues with an alert. Answers phones in a courteous, helpful, and professional manner. Communicates special events to members and guests. Facilitates all member requests or forwards them to a manager. Maintains a professional and courteous disposition. Is an expert in all club facilities, services, programs, and schedules/hours of operation. Maintains a clean and organized work area. Able to navigate all stations of the front desk area, including check‑in, Relax & Recover, guest services, and membership sales. May be asked to clean beyond shift duties to support a clean, crisp, and grand‑opening‑ready facility. Performs opening and closing checklists and duties. Required Skills & Experience Minimum 1 year of experience in a service‑oriented position preferred. Ability to communicate effectively and demonstrate proficiency in reading and writing. CPR/AED certification required (obtainable within 30 days of hire). Physical Requirements Must be able to lift or move up to 50 lbs. Physical effort required includes prolonged standing and walking. Education Requirements High school diploma or GED required. Compensation (Hourly) Hourly + Commission PTO Subsidized health insurance coverage (health, dental, vision) for full‑time positions. Basic Life and AD&D HSA Short‑term disability Free gym membership Equal Opportunity Employer UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Crunch Fitness