SENIOR CUSTOMER SERVICE ASSOCIATE

Senior Customer Service Associate

Bordentown Store - Bordentown, NJ 08620

Overview

Salary Range $18.00 Hourly Travel Percentage None

Description

Specific duties include:

• Following all Goodwill policies and safety procedures and possessing professional etiquette.
• Processing register transactions, handling money, counting down a drawer, and asking every customer for a Round-Up donation. Achieving a 40% Round-Up transaction average every month.
• Engaging customers successfully by greeting, focusing, maintaining a clean store, walking, talking, and showing, thanking customers for supporting job training and education initiatives, listening and responding to concerns, managing the register line, using good phone etiquette, and providing timely announcements.
• Receiving cross-training as Donation-Utility Associate and Barcoder to promote individual growth and maintain company productivity.
• Training to complete opening and closing procedures as necessary.
• Stocking and maintaining the sales floor with newly processed merchandise.
• Maintaining a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
• Establishing or identifying prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
• Utilizing systems, including phones and paging systems, and making regularly scheduled announcements.
• Maintaining the interior and exterior of the store in a neat, clean, and orderly manner.
• Maintaining a clean and neat personal appearance at all times and wearing the company-issued uniform.
• Regular attendance is required.
• All other essential duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Customer service ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
• Honesty/Integrity ability to be truthful and be seen as credible in the workplace.
• Sound and timely decisions using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
• Reliability the trait of being dependable and trustworthy.
• Enthusiastic ability to bring energy to the performance of a task.
• Accuracy ability to perform work accurately and thoroughly.
• Ability to communicate and understand instructions, both verbal and written, in English.
• Ability to work a flexible schedule on short notice, including night, weekends, and occasionally long hours.
• Ability to meet physical demands of position.
• Vision corrected to within normal limits.
• Ability to function in a hectic work environment with occasional periods of high stress.