Assistant Operations Manager

Job Description

Job Description

Job Title: Assistant Operations Manager
Classification: Exempt
Location: Redwood City, Ca
Reports To: Operations Manager

Pay Range: $75,000-$90,000

About the Company:

For 100 years and four generations of Hayward family leadership, Hayward Lumber has been committed to meeting and exceeding the needs of builders. Beyond full-service lumberyards, we offer window, door and cabinet design centers, pro-oriented hardware stores, and innovative building solutions designed to save time and money. Hayward Lumber is a family-oriented company that treats every employee as such. Our average tenure companywide is over 10 years and we pride ourselves in creating an environment in which you can learn, grow, and prosper. Hayward Lumber provides a competitive compensation structure, as well as a comprehensive benefits package including medical, dental, vision, life insurance, 401K, and paid time off including vacation, holiday, and sick leave. Learn more at

Mission:

Hayward will be the most dependable supplier of products, services and solutions to the construction market, as it has been since 1919.

Position Summary:

The Assistant Operations Manager works closely with the Operations Manager and is responsible for providing day-to-day operational leadership, ensuring efficient processes, effective resource allocation, high standards of safety and quality and excellent customer service. This role involves supervising and developing staff, managing inventory systems and workflows, coordinating fleet and property maintenance, and driving continuous improvement across all operational functions. The ideal candidate is highly organized, a skilled problem-solver, and adept at managing complex operations in the lumber and building materials industry.

Key Responsibilities:

• Work closely with the Operations Manager to implement operational strategies, policies, and procedures.
• Assist in planning and coordinating daily operations, ensuring that production schedules, inventory levels, and staffing requirements are met.
• Assist in developing staff performance through training, coaching, scheduling, and handling disciplinary actions as needed.
• Coordinate staffing needs, approve time off, and create/maintain schedules for all yard and retail personnel.
• Monitor work processes, schedules, and workflows to ensure maximum efficiency across operations and address any operational challenges or bottlenecks promptly.
• Utilizes various Bistrack dashboards to track operational KPIs and ensure Hayward processes are being consistently followed
• Build and maintain a strong team environment by working collaboratively with sellers, managers, and other stakeholders.
• Develop and maintain a 30-60-90-day operational plan, updating it weekly to reflect changing priorities.
• Coordinate the use of materials handling equipment such as forklifts, saws, and trucks to optimize operations.
• Work closely with the Operations Manager to schedule fleet and vehicle maintenance, ensuring compliance with safety and operational standards.
• Work closely with Operations Manager to administer location maintenance and repair programs for buildings, property, equipment, and vehicles.
• Gain a comprehensive understanding of the inventory control system (BisTrack) to utilize its capabilities, reporting functions, and documentation effectively (training provided).
• Learn and maintain knowledge of inventory products, including Simpson, Feeney, composite decking, and engineered wood products (EWP).
• Assist in maintaining optimal inventory levels to support production and fulfill customer orders efficiently.
• Coordinate with procurement and logistics to ensure the timely availability of materials and resources.
• Process special orders, purchase orders (POs), and manage price records using the price matrix.
• Perform retail store operations, including processing transactions on the cash register, balancing cash at the end of the day, and ensuring customer satisfaction.
• Ensure all customer orders, including special orders, are assembled accurately and shipped in a timely manner.
• Uphold all company policies and procedures, including OSHA, health standards, and safety regulations.
• Enforce safety protocols, provide safety training, and promote a culture of workplace safety.
• Coordinate loss control activities, including fire, theft, and fleet safety programs.
• Monitor time and production records, making data-driven suggestions to improve team efficiency and providing feedback to the Operations Manager.
• Assist in identifying opportunities for operational improvements and support the implementation of lean processes and continuous improvement initiatives.
• Collect and analyze data to evaluate efficiency and effectiveness and suggest solutions for enhanced productivity.

Supervisory Responsibilities:

This job supervises others, below are some of the titles of the positions managed and the number of employees supervise.

• Load Builder
• Yard Retail Clerk
• Driver
• Yard Dispatcher
• Cashier
• Contractor Support
• Outside Sales Representatives

Total employees supervised anywhere from 1 to 25 employees.  Branch management staffing needs may require overseeing store employees and sales reps.

Requirements

Qualifications:

• Bachelor’s degree in Operations Management, Business Administration, or related field preferred (or equivalent experience).
• 3-5 years of experience in operations or logistics management, preferably in the lumber or building materials industry.
• Supervisory experience with multi-functional teams.

• Proficient in computerized inventory control systems such as BisTrack (or similar ERP systems).
• Familiarity with inventory management, purchasing processes, and price matrix tools.
• Experience operating equipment such as forklifts and flat-bed trucks (certification preferred).

• Strong leadership and interpersonal skills to manage and motivate teams effectively.
• Exceptional organizational skills, with the ability to manage multiple tasks in a fast-paced environment.
• Proven ability to implement operational improvements and drive results.

• Knowledge of OSHA regulations and other relevant health and safety standards.
• Commitment to enforcing safety protocols and maintaining a secure work environment

We are proud to be an equal opportunity employer.

As an Equal Opportunity Employer, Hayward Lumber will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government. Drug Free Employer.

Benefits

• Medical
• Dental
• Vision
• Life insurance
• 401K
• Paid time off including vacation, holiday, and sick leave.
• No weekends