Network Control Center Analyst - Three - 12.5 hour shifts

Three - 12.5 hour shifts (Overnight) Overview: Serves as primary identification and contact for all failed events and change assistance in the Network Control Center. Handles immediate impact analysis for all situations.

Primary Responsibilities

• Manage the Network Control Center queue in the Service Center by assigning specific tickets at the start of every shift and new tickets during the shift.
• Ensure all appropriate notes are documented for each ticket.
• Manage pertinent system alerts.
• Ensure all red (critical) alerts are acknowledged and have a problem ticket associated with it within 10 minutes of the first occurrence, followed by orange (major) alerts.
• Communicate with the Help Desk, ATM Help Desk, vendors and customers as required by the specific problem.
• Ensure turnover report on activity is complete, referencing daily events and nightly changes.
• Provide assistance to others during a high severity situation as required to support their timely resolution.
• Provide assistance for changes and work-orders to ensure they are addressed.
• Escalate issues to more experienced team members or outside the Network Control Center (NCC) to ensure resolution.
• Communicate with shift lead on all activities to ensure awareness of pertinent issues.
• Complete other related duties as assigned.

Scope of Responsibilities

This position serves as an essential part of the Network Control Center and the operations support organization of Technology.

Education and Experience Required

• Associate’s degree and a minimum of 2 years’ network administrator experience, or in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience

Education and Experience Preferred

• A+, Network + or Security + experience
• Minimum of 4 years’ network administrator experience

Pay

The pay range for this position is $26.00 - $43.34 Hourly (USD).

Location

Buffalo, New York, United States of America

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

Equal Opportunity

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

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