Customer Service Representative - Personal Lines Insurance

Job Description

Job Description

Customer Service Representative Job Overview

At Steve Pore Insurance, we believe that insurance is about more than just policies and premiums, it is about looking out for the people in our community here in Wichita. We have built our reputation on offering personalized insurance solutions and building strong relationships with our clients. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in .

In this role, you will be the welcoming face and voice of our agency. You will spend your days connecting with our clients, helping them navigate their insurance needs, and finding peace of mind in the solutions we provide. We value a positive attitude, a willingness to learn, and a genuine desire to make someone else's day a little brighter . If you appreciate the value of a warm conversation and want to build a career where your work directly helps families in our neighborhood, we invite you to join our growing team.

No agency experience? That's okay, we'll train you on the insurance side. What we can't train is a genuine knack for taking care of people, staying organized when the phone won't stop ringing, and following through until the job is actually done.

Salary Range: $35,000.00 - $45,000.00 per year

• Annual Base Salary Based on Experience
• Paid Time Off (PTO)
• Hands on Training
• Tuition Reimbursement
• Mon-Fri Schedule
• Career Growth Opportunities
• Volunteer Time Off (VTO)
• Bonus Opportunities Available

• Active Property and Casualty insurance license in Kansas, or ability to obtain.
• Strong comfort level with basic office software and digital record-keeping.
• Clear and warm verbal communication style.
• High school diploma or equivalent.
• Previous experience working in an office environment.

• Greet clients who walk through our doors and answer their questions with patience and clarity.
• Manage incoming emails and phone calls, ensuring every person gets the information they need in a timely manner.
• Handle personal lines policy servicing: endorsements, changes, renewals, cancellations, and reinstatements.
• Assist with billing inquiries and help clients understand their coverage details.
• Collaborate with our team to keep the office running smoothly and maintain our high standards for service.
• Document client interactions thoroughly to ensure we always have the full picture when helping someone.
• Prepare or review multi-policy quotes and close inbound personal lines quote requests.
• Look for account rounding opportunities while servicing existing clients and talking with prospective ones.

PHYSICAL REQUIREMENTS Extended periods of time sitting at a desk or computer

Independent Insurance Agency handling personal lines and small business

Exact compensation may vary based on skills and experience.