Post Summary Operations Agent

To provide customers with the highest quality of service by providing consistent customer service and resolution of customer duty and tax disputes by filing claims with US Customs & Border Protection (CBP). This position is responsible for analyzing and ensuring timely handling of claims.

Assists customers when customs and other government agencies, such as the FDA, DOT, EPA, Dept. of State, U.S. FWS, become actively involved with an import shipment to ensure the issue is resolved timely, appropriately and in compliance with applicable laws and regulations.


Loads database with entries, Logs and assigns incoming work into the Regulatory CRM and monitors ECO DTS and REGREQ for time sensitive disputes.


Analyzes entries related to disputed invoices to determine accuracy of the entry.


If necessary, composes and files appropriate claims or tenders and/or notifies clients of our determinations.


Resolves issues related to duty, tax, fees, valuation, and classification of imported merchandise in order to obtain applicable refunds for company and our customers.


Carefully reviews handling of disputed shipments involving CBP accounts receivable by performing billing in Duplex.


Maintains technical knowledge of customs and other government agencies regulations by reading, evaluation and researching information obtained from ABI administrative messages, the federal register, published articles and other sources.


Provides complete, accurate, and timely information to update product database records and to ensure compliance with customs rulings, notices of action, decisions and other entry instructions.


Provides support and assistance to other PSOT specialists and advisors as requested.


Perform other duties as assigned.

High school diploma/GED. Previous experience working with Duplex or other Brokerage System. Brokerage knowledge of entries. MS Office, Outlook, office equipment, (phone fax, photocopier, printer, scanner). Communication skills, verbal and written. Organizational, interpersonal skills, and problem solving skills. Ability to handle time sensitive work and a high volume of work. Ability to work on a team. Paid training provided. Familiarity with US Customs regulations and other federal regulations and requirements.

Preferred Qualifications: The shift for this position will be 8am-4:30pm EST. This position will be filled out of Buffalo, NY, Detroit, MI, or Atlanta, GA. This role is variable remote, with some work from home opportunity and some in the office work, dependent on company policy.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $17.89-$27.20 per hour

Additional Details:

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.