Case Management Housing Specialist - Back Office Operations

Case Management Housing Specialist - Back Office Operations CGI Federal’s Housing Sector team that partners with public housing authorities (PHAs) and the U.S. Department of Housing and Urban Development (HUD) to assist in the provision of affordable housing has an opening for a Housing Specialist. This is an opportunity to join an energetic team with a collaborative management group and work with affordable housing providers. New team members receive in-depth training to prepare them for their role. Additional training and professional development opportunities are also available, for both the affordable housing industry, and general business skills. The Housing Specialist is directly responsible for the timely and accurate completion of specified core tasks for case management under HUD’s Housing Choice Voucher Program (HCVP). The Housing Specialist works closely with applicants, participants and property owners to ensure compliance pursuant to HUD policy and the PHA’s HCVP Administrative Plan. The candidate will use CGI’s propriety IT systems as well as the Microsoft Office Suite to accomplish day-to-day tasks. Responsibilities Conduct income calculations and file reviews while maintaining a high quality of customer service with clients. Implement all aspects of HCV program administration, including eligibility screening; employment, income, asset and deductions that affect rent calculations; school verifications; reasonable rent determinations; rent negotiations; housing subsidy assistance; rent calculations; voucher issuance; approving tenancy requests; approving reasonable accommodations; program moves and portability; landlord eligibility screening; housing assistance payments contracting; payment processing; periodic re-certifications/re-exams; referrals to mobility counseling services; determining program compliance and handling terminations; monitoring caseload activities; and providing client and landlord customer service. Manage, monitor, and maintain monthly portfolio by collecting, processing and verifying documentation for clients and stakeholders, and contacting third‑party sources for verifications. Ensure that tasks assigned are completed accurately and in a timely manner. Operate/maintain computer, printer, scanner, copier, fax, and additional office machines. Complete accurate data entry in CGI and client systems of record necessary to monitor and produce forms, reports, correspondence or other material. Analyze, organize, evaluate, alphabetize and file materials or data as necessary. Assist other staff members when requested. Implement new CGI/HUD/Client policy, procedures and requirements as provided by the supervisor. Research and respond to inquiries from clients, landlords and tenants regarding case load matters and concerns. Educate program team members, participants, appropriate agencies, and the public concerning affordable housing regulations, policies, and procedures. Compile information; generate and present CGI internal and client reports in an accurate and timely manner. Perform related duties as assigned by the supervisor and provide staff coverage as needed. Manage multiple work streams and priorities simultaneously while maintaining quality, customer service standards, and accuracy. Participate in team meetings. Escalate all issues that need immediate supervisory attention. Ensure adherence to all policies and procedures. Work closely with other team members to provide a high level of customer service. Qualifications Associate’s Degree (Bachelor’s degree preferred) in Business or Public Administration, Social Sciences or related field. One year of customer service experience in the affordable housing industry preferred. Must obtain Certified HCVP Specialist within one year of employment. Skilled reading, analyzing, and interpreting data, documents, information, and publications. Ability to evaluate information and situations to make sound independent decisions. Problem‑solving abilities, with skills to identify critical issues, and develop and execute plans to resolve disputes. Demonstrated ability to use critical thinking to solve problems. Organization and records management skills. Ability to handle math computations. Demonstrated ability to use time‑management skills to achieve success with schedules, workloads and deadlines. Ability to utilize organizational skills to manage all aspects of a client’s case, including tracking activities, updating records and monitoring outcomes, managing files, following record‑keeping requirements and maintaining confidentiality. Basic to advanced math skills to complete financial forms, develop reports and understand statistical data; use math in daily work tasks such as calculating financial eligibility, determining subsidy assistance, monitoring expenditures. Highly proficient data entry and computer skills; ability to use and manage computer files, use databases, create spreadsheets and prepare presentations. Aptitude to become proficient with proprietary database operations and demonstrate functional proficiency in using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Strong interpersonal, written and verbal communication skills and ability to forge positive relationships with clients, co‑workers, and colleagues. Ability to interview and negotiate. Excellent listening skills, presentation and public speaking skills and ability to share information effectively to diverse groups. Strong writing skills to compose documents, reports and correspondence. Knowledge of HCV program and/or HUD Section 8 programs preferred. Strong computer skills and ability to enter data in multiple electronic information systems. Skills Housing (Fed) Benefits Competitive compensation Comprehensive insurance options Matching contributions through the 401(k) plan and the share purchase plan Paid time off for vacation, holidays, and sick time Paid parental leave Learning opportunities and tuition assistance Wellness and well‑being programs The current compensation range for this role in the U.S. is $35,200.00 - $84,400.00. Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on click.appcast.io . You will need to reference the Position ID of the position in which you are interested. #J-18808-Ljbffr CGI Technologies and Solutions, Inc.