Universal Banker Float

Location: Onsite as listed in the job posting. Hours: Monday - Friday 8am - 5:15pm SUMMARY Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships. Perform related duties such as outbound sales calls as required to achieve banking center goals (meet/exceed sales goals/referral goals) and provide support to banking center management. ESSENTIAL DUTIES AND RESPONSIBILITIES Sales and Service Provide teller and platform support to keep client wait times to a minimum and deliver quality customer service. Teller support includes daily processing of financial transactions, such as deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and providing all other deposit product services. Identify client needs through consultative conversations and recommend appropriate products and services. Open and process new demand and time deposit accounts, including savings accounts, IRAs, certificates of deposit, and money market accounts. Cross‑Selling and Outbound Calls Cross‑sell and make referrals to bank partners to generate new business and deepen existing client relationships. Conduct regular outbound calls to clients and prospects, including participation in client/prospect calling activities during special deposit/loan campaigns. Loan Assistance Assist clients with loan applications for personal/retail consumer needs and hand off the processing of these applications to the appropriate associate. Client Experience Research and resolve problems and respond to client inquiries on account status. Deliver excellent client experiences consistently and resolve client issues promptly. Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web‑based learning. Compliance and Risk Management Maintain compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. Operational Efficiency Assist banking center associates with all aspects of daily operations as needed, including audit controls. Assist banking center management with on‑the‑job training of new associates. Stay informed of operational updates and changes to ensure compliance with current guidelines. Perform all other job‑related duties as assigned. QUALIFICATIONS High school diploma or GED and 1 year of experience as a teller preferred. Successful completion of a background credit check. Compliance with the S.A.F.E Mortgage Licensing Act of 2008 and related regulations; ongoing employment contingent upon meeting these requirements. Completion of the DeGarmo Retail Behavioral Assessment; results must be submitted before application evaluation. BENEFITS Medical with wellness incentives, dental, and vision. HSA with company match. Maternity and parental leave. Tuition reimbursement. Mentor program. 401(k) with 6% match. Additional benefits available on the First Horizon careers website. #J-18808-Ljbffr First Horizon Bank