Head of Operations - GKA

Role Overview The Head of Operations leads a global team driving end-to-end fulfillment excellence for the company's largest customer—ensuring efficiency, reliability, and customer satisfaction across demand management, supply chain planning, and customer service. This role is pivotal in balancing customer expectations with corporate standards and best practices. It also provides critical analysis to support strategic investment decisions, capacity and budget planning, and revenue optimization for this key account, ensuring on‑time delivery at maximum efficiency. Responsibilities Lead a high‑performing, resilient, and process‑driven team that understands business needs and delivers competitive advantages to maximize sales team goals. Ensure operations strategy remains adaptive to evolving challenges while delivering best‑in‑class service to our customer and sustaining ST's position as a top‑tier supplier. Work with internal and external stakeholders to analyze customer demand, generating insights that improve accuracy and inform strategic decisions. Drive demand management process within the sales unit across all horizons—operational, tactical, and strategic—and provide management with clear visibility into key risks and opportunities against agreed demand references. Collaborate with supply chain & business partners to define capacity & manufacturing requirements, ensuring proper allocations are in place to fully support customer needs. Proactively identify gaps and partner with relevant teams to mitigate risks before they impact service. Design and implement KPIs to drive continuous improvement and operational excellence. Continuously improve preventive processes to reduce risks and maintain customer trust, while effectively managing escalations when they arise. Qualifications 15‑20 years of experience. Experienced operations leader with a strong background in sales processes, demand & supply management, and customer service. Proven track record supporting key strategic accounts. Ability to translate data into actionable insights and effective presentations. Skilled at building and leading high‑performing, resilient teams. Strong business acumen with a focus on efficiency and building trust. Collaborative partner to sales, finance, divisions, and supply chain to maximize results. Excellent communication skills. Compensation Base salary ranges depend on location: Bay Area – $227,000 to $283,700 USD per year. Non Bay (Austin, Texas) – $200,900 to $251,100 USD per year. Equal Opportunity At ST, we endeavor to foster a diverse and inclusive workplace and do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture. #J-18808-Ljbffr STMicro