Full Time Team Lead

Responsibilities Report to and support the park’s management team by being on-site providing on‑the‑spot leadership where needed. Provide managers with important updates or customer service issues when the park is busy and other team members can’t leave their station. Provide delegation to team members so shifts across all departments run smoothly. Offer hands‑on support to team members by jumping into any department when extra help is needed (e.g., cafe, birthday parties, front desk). Execute membership sales at the front desk and seek potential sales opportunities while walking the park or assisting in other departments. Create memorable moments for guests, provide information, and educate guests on our offerings when opportunities arise. Help enforce park safety policies and ensure the park runs smoothly. Educate other team members in the moment if there’s an issue with guest safety that’s not being corrected. Maintain a clean environment and perform janitorial duties throughout the shift. Complete incident reports that arise during the shift. Assist with initiating and coordinating opening or closing park procedures. Ensure any additional shift duties outlined for the day are completed before leaving. Qualifications 18 years of age or older. Demonstrates leadership and initiative through a formal leadership role or through work, schooling, or extracurricular experiences. Minimum of 6 months of work experience, ideally in a high‑volume customer service industry such as retail, restaurant, fitness, or recreation. Retail sales and/or amusement park or entertainment industry experience is a plus. Can stand for long periods and lift a minimum of 20 pounds. Basic proficiency in technology such as MS Office Suite, Teams, and point‑of‑sale (POS) systems. Available to work nights, weekends, and holidays as needed. Reliable, coachable, self‑motivated, and organized. Compensation $13.50/hr, based on qualifications and experience. EEO Statement Sky Zone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. #J-18808-Ljbffr