Mobile Locksmith Technician - Denver, CO

At Hillman, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage as well as short-term and long-term disability. Financial benefits include 401(k), education assistance, Military Leave Pay, stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see our Benefits Showcase.

Job Summary - Mobile Locksmith Technician - Denver, CO

We are seeking a customer focused, technically skilled Mobile Locksmith Technician to join our growing team. In this role, you will partner with an Automotive Mobile Sales Representative while operating a fully equipped mobile van to deliver auto key duplication and locksmith services to customers. You will serve as the face of our mobile operation ensuring exceptional service, high quality workmanship, and a best-in-class customer experience.

Essential Job Functions *

• Partner with the Automotive Mobile Sales Representative to deliver mobile locksmith solutions using a company-provided service van.
• Assist customers with automotive locksmith needs, including but not limited to key cutting and key fob programming or cloning.
• Operate and maintain your mobile "store," setting the standard for future mobile locksmith operations.
• Manage inventory levels, coordinate customer meetings, and keep the mobile van clean and in showroom condition.
• Collaborate with leadership to share ideas, improve processes, and support mobile program excellence.
• Provide outstanding customer service, ensuring every interaction reflects professionalism and care.

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• High school diploma or GED (some college preferred).
• Prior experience in locksmithing, automotive services, or retail is strongly preferred.
• Must possess or be eligible to obtain a Locksmith License, which may require passing an FBI background check.
• Experience with a variety of aftermarket key programmers.
• Valid driver's license with a good driving record.

Competencies - Knowledge, Skills and Abilities

• Knowledge of different OEM transponder systems & keys

• Knowledge of OEM subscriptions & J234 Passthru (Not mandatory, but good to have)
• Knowledge & experience using & maintaining electronic and manual key cutting machines & equipment
• Proficient using mobile apps, email, and basic computer tools.
• Strong customer service orientation and communication skills.
• Flexibility to work early mornings, evenings, weekends, nights, or holidays as needed.
• Willingness and ability to learn new technologies and develop new technical skills.
• Strong problem-solving ability with above-average technical/mechanical aptitude.
• Highly trustworthy, reliable, patient, and detail-oriented.

Operational Equipment

• Lift up to 50 lbs. regularly, more occasionally
• Operate a motor vehicle

Work Environment and Physical Demands

Work Environment

Sales/Service: Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

Physical Demands

Sales/Service: Medium, lifting up to 30 lbs., occassionally pushing/pulling up to 100 lbs.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.