Care Coordinator

Job Description

Job Description

We are looking for a Care Coordinator to support care management operations and help ensure members receive timely, authorized services in Syracuse, New York. This contract opportunity has the potential to become permanent and is ideal for someone who is organized, service-minded, and comfortable balancing administrative detail with ongoing communication across clinical and community-based teams. In this role, you will help maintain accurate records, coordinate service scheduling, and contribute to efficient workflows that support quality member care.

Responsibilities:
• Enter and maintain authorization information in internal systems with a high level of accuracy while monitoring upcoming expiration dates and addressing needed updates.
• Coordinate approved services with external providers, agencies, and internal team members to help ensure members receive appropriate support on schedule.
• Assist the care management team with arranging appointments, service logistics, and follow-up activities based on clinical direction and member needs.
• Communicate regularly with members to provide updates, gather needed information, and support ongoing coordination of care-related services.
• Prepare, track, and manage operational reports as assigned to support team oversight and day-to-day program activities.
• Participate in team meetings and contribute ideas that improve workflow efficiency, service coordination, and overall quality outcomes.
• Provide administrative support through document handling, record organization, correspondence, message taking, and other office-related tasks as needed.
• Carry out additional duties assigned by leadership to support departmental operations and member service goals.• High school diploma required; an associate degree in a related field is preferred.
• At least 2 years of experience in healthcare administration, care coordination, medical support, or a similar setting; medical assistant training may also be considered.
• Strong data entry skills with the ability to work accurately in computerized systems and manage detailed information efficiently.
• Proficiency with Microsoft Office applications, internet-based tools, and general office software.
• Demonstrated ability to analyze issues, identify discrepancies, and help support practical solutions.
• Effective verbal and written communication skills with a customer service approach focused on attention to detail.
• Ability to work both independently and collaboratively while adapting to changing priorities and timelines.
• Proven discretion when handling confidential or sensitive member and organizational information.