Fiber Network Field Technician

Summary Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer‑serving terminal and into the customer’s premise, as well as installation activity at the fiber hub. These tasks may include installation and maintenance of voice, data, and video equipment and/or service at the customer premise, in addition to providing revenue enhancing offers to the customer. General Duties Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. Installs and configures routers and set‑top boxes; may assist with installation of PC software and ensure proper configuration of the customer’s PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire or cable such as Cat5E or coaxial cable. Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. Interfaces with customer to negotiate equipment placement, may assist with account registration, e‑mail, and web access, and trains the customer on how to use the new equipment. Ensures customer satisfaction and follows up on inquiries. Interprets schematic work order drawings to determine job specifications and installation needs, orders and/or obtains required equipment, and effects problem solving where appropriate. Utilizes test equipment to analyze equipment trouble and takes appropriate maintenance action. May be required to perform other duties of the Customer Service TechnicianII classification. May be required to perform additional duties and tasks as required by the Company. Per company policy, and consistent with weight specifications of equipment used to work aloft, candidates cannot exceed 275pounds (inclusive of clothing and proper footwear). Basic Qualifications Standard tests for this position must meet minimum requirements established by the Company. Experience: First consideration to individuals who have held the position of Fiber Network Field Technician, currently hold the title of Customer Service TechnicianII, or possess equivalent experience. Second consideration to individuals who in the last ten years have held the position of Customer Service TechnicianI,II,III, or Special Equipment Installer, or possess equivalent experience. Third consideration to individuals who in the last ten years have held the position of Cable Splicer, Communications Specialist, Customer Engineer‑Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or possess equivalent experience. Fourth consideration to individuals who in the last ten years have held the position of Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or possess equivalent experience. If no one meets the above, all other individuals will be considered. No medical limitations that prohibit performing essential functions of the job. Reasonable efforts will be made to accommodate disabled individuals. Must possess a valid California class "C" driver's licence and, if required, proficiency in operating a manual transmission vehicle. Criminal Records Check: Employee will be fingerprinted and required to pass DOJ screening and continuous monitoring to retain the position. Must possess the ability to perceive differences in colours. Must possess the ability to distinguish audible tones and levels. Legal and Equal‑Opportunity Information Frontier Communications is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are not sponsoring any visas at this time. #J-18808-Ljbffr Frontier Communications Corporation