FOH Guest Service Partner

FOH Guest Service Partner

At Black Walnut, we provide delicious food and outstanding handcrafted cocktails, with a guest ordering style that is considered fast casual. However, we aim to elevate the typical fast casual experience by delivering elevated hospitality surpassing our guests' expectations. Our dining room team has two primary roles, and you will be trained to perform both roles.

The Cashier role is responsible to greet our guests and take their order at the counter. They welcome our guest, make the guest feel comfortable, offer specific suggestions, guide the guest's experience, and leave a positive impression.

The Server role is to greet every guest in their assigned area of the restaurant, take ownership for the guest experience, food run, table maintenance and saying goodbye to our guest. As a server at Black Walnut, you will perform every function of a server except for taking the guest initial order.

In addition, you may also be trained and asked to work as a greeter, coffee bar, and/or expo.

Job functions include:

• Interacting with guests with the most hospitable attitude
• Accurately take a guest's order and enter it into the POS system.
• Verifying plate presentation and food quality prior to serving guest all product for our quality standards
• Complete side work as required.
• Maintain the guest table throughout the meal.
• Engage with guests.
• Maintain cleanliness and organization of work areas.

We provide:

• Flexible schedules
• Competitive earnings
• $2 Partner Meals
• 25% Discount on off shift meals
• 401k with company match
• Health benefits for full time partners

Qualifications:

• Ability to lift and carry up to 30 lbs.
• Ability to be on your feet for 8 hours.
• Computer skills
• Great people skills
• Organizational skills
• Effective time management skills
• Written and oral communication skills
• Sense of urgency
• Ability to deal with upset guests.
• Quick thinker
• Perform well under stress.
• Motivate fellow partners.
• Ability and willingness to smile and make eye contact with all guests.
• Alcohol Server Certified