Banking Services Operations Associate III- Retail Post Closing

Overview:

Completes new loan set-up process for Consumer and Business Banking lines and loans, working directly with internal business partners to resolve documentation exceptions, and dispersing loan proceeds to internal and external accounts.

Primary Responsibilities:

• Book Home Equity Lines of Credit, Direct Installment Loans, Business Access Lines of Credit, and Business Installment Loans to appropriate Bank systems.
• Identify, track, and resolve errors identified in account opening paperwork; escalate as appropriate to ensure resolution.
• Disburse funds to internal and external accounts according to account opening paperwork.
• Support internal customers through email and phone communication for simple to moderately complex issues related to assigned responsibilities.
• Complete quality control and validation of upstream workflow tasks as necessary.
• Ensure personal booking batches balance at the end of each day and reconcile any discrepancies to ensure accurate internal accounting of activities.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

The Retail Post Closing team ensures documents for Installment and Business Banking loans, and Home Equity Lines of Credit are complete and accurate by determining if legal documents have been executed and notarized as necessary, Credit Policy requirements have been followed, all regulatory disclosures have been furnished and regulatory requirements have been met. Once closing documents have been reviewed, exceptions are cleared, loan proceeds are dispersed, and loans and lines are on boarded to the servicing system of record.

Education and Experience Required:

Associate’s degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience

Education and Experience Preferred:

Minimum of 2 years’ relevant work experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America