Regional Field Manager

* Management of facilities maintenance services* Deliver complete facilities maintenance service within budget, meeting all contracted KPI’s.* Manage and monitor the performance of their directly employed teams to ensure they meet required standards and KPIs.* Monitor the performance/relationship and budgets of all maintenance vendors used by the business.* Meet regularly with the partner’s premises managers, communicating all on-going maintenance activities, and updating on current project works.* Actively work with the Help Desk to deliver best service outcomes via their direct teams and vendors, across all sites for which they have responsibility.* Liaise with key suppliers to ensure that parts supply and subcontracted services are delivered to within acceptable standard, and to budget.* Prepare and present monthly status pack reports (as required)* Monitor and report on key performance indictor (KPI) areas on a monthly basis including: + Repair Time + Response time + First Fix + Perception Reports + PPM Completion + Budgetary control and tacking of revenue parts and subcontractor spend* Ensure all operational areas operate within a safe workplace and adhere to company health and safety policies and procedures as well as meeting stated aims and KPI’s.* Manage the service delivery of technical trade services involving;* Retail Store Technicians (electrical, security systems, food machinery, lighting etc) and RHVAC Technicians (refrigeration plant, equipment and systems, air conditioning and heating systems)* Conduct periodic inspections of company equipment including high value tools and equipment and vehicles* Manage all other site maintenance requirements, across a wide range of disciplines, through company approved vendors* Implement and rollout corrective action plans through direct teams and vendors to address instances of poor service* Identify and recruit vacancies within their directly employed operating structure* Provide suitable out of hours, emergency call-out cover to premises managers* Meet regularly with premises managers to determine their on-going requirements, and to report service and budgetary performance* Promote and develop the competencies of our technical and non-technical team members* Effectively lead and manage the team to ensure delivery of prescribed deliverables* Trade qualified, state licensed is preferred – but not essential* At least 5 years relevant experience in managing facilities management services to multiple sites* Additional post trade qualifications in management and engineering - highly regarded* Proven ability in leading directly employed services team – essential* Previous experience in a facilities management business – essential* Intermediate to advanced Microsoft skills* Own and display City values, respect and value others and work as one team* Maintain a professional and positive attitude at all times and act with integrity (lead by example).* Display high level of motivation and drive at all times.* Remain calm and organized at all times.* Maintain a high standard of delivery on all work and meet deadlines.* Demonstrate initiative and confidentiality across the business.* Treat others with respect and be conscientious and courteous.* Good verbal and written communication skills.* Act as role model throughout the organization.* At all times, represent the company in a professional and competent manner.* Develop rapport and effective working relationships with City and Customer team members.* Possess good organizational skills and work well under pressure and meet deadlines.City FM is part of a global network of leading facilities management, professional services, and data-driven sustainability solutions, for starters. Also, we offer a generous benefits package that includes 28 days of PTO along with a 401(k) match with immediate vesting and company match. When you join City FM, you’re committing to making a difference. We make a commitment to you too – helping you embark on a career with purpose! Whether through our world-class training programs, over 1,500 e-learning classes through City University or Leadership Development framework – City FM cares passionately about the people we hire and ensures that growth is always on the horizon. City FM is part of a global network of leading facilities management, professional services, and data-driven sustainability solutions, for starters. Also, we offer a generous benefits package that includes 28 days of PTO along with a 401(k) match with immediate vesting and company match. We don’t just hire anyone at City FM; we’re looking for loyal team members with a deep sense of responsibility and a thirst for constant learning and growth with a willingness to always lend a helping hand. When you join City FM, you’re committing to making a difference. We make a commitment to you too – helping you embark on a career with purpose! Whether through our world-class training programs, over 1,500 e-learning classes through City University or Leadership Development framework – City FM cares passionately about the people we hire and ensures that growth is always on the horizon. City FM is An Affirmative Action / Equal Opportunity Employer. The Company has a Drug-Free Workplace Policy in effect that is strictly adhered to. #J-18808-Ljbffr Cityfm