Program Manager III

• Analyze, create requirements for, plan, and deliver updates for assigned programs and related services • Drive overall strategy and roadmap, research, requirements, and coordination for assigned programs • Manage program scope, planning, business requirements, implementation, and software update delivery • Translate business requirements into customer deliverables • Schedule product release timelines with IT and coordinate development and production releases • Drive work process improvement activities • Define and document business requirements for new products or services • Conduct market analysis and innovation strategy activities • Interface with end-users and business analysts to define business rules and document workflows, functional hierarchies, process models, revenue models, and fee schedules • Prepare program development objectives and schedules through client introduction • Review state and federal requirements and regulations to support regulatory compliance • Manage deliverables, issue tracking, compliance issues, and report delivery • Communicate status, schedules, and changes to internal and external clients • Coordinate multidisciplinary teams throughout the program development lifecycle • Manage large-scale, strategic, complex projects from start to finish • Develop client communications and attend client calls to address program questions and issues • Maintain program documentation, report guides, policies, procedures, work instructions, and training materials • Serve as a subject matter expert, educate clients, and provide expertise and training to other departments • Mentor less experienced program management team members and support cross-training • Define metrics to measure program and service process success • Monitor vendor operations and coordinate vendor changes when applicable • Provide internal and external client support and customer service Requirements BS/BA and 9+ years’ experience or equivalent combination of education and experience 6 years of SME experience in respective areas Advanced knowledge of Microsoft Office software (Outlook, Word, Excel and PowerPoint) Advanced knowledge of MS Project and Visio Intermediate knowledge of at least one content management system (e.g. SharePoint, Confluence, wiki) Demonstrated ability to learn new software tools Excellent written and verbal communication skills Ability to plan and facilitate effective meetings Business requirements gathering and detailed project plan development and maintenance Ability to manage multiple projects and prioritize competing demands Advanced presentation skills Organization and attention to detail Basic process improvement skills using agile, lean, or six sigma tools and practices Basic to intermediate product management skills Strong problem-solving skills across single and multiple areas Ability to lead and influence cross-functional and virtual teams Ability to work nights, weekends, or holidays as required This position is not eligible for Sponsorship PMP or other project management certification desired, but not required SQL query development, Golden32 or equivalent database browsing software, and Excel macro programming are desirable but not required Core Competencies Demonstrates expertise in program management, including business requirements gathering, project planning, and compliance with state and federal regulations. Proficient in coordinating multidisciplinary teams and delivering client-focused solutions while maintaining program documentation and metrics for success. Highest-signal resume keywords Program Management Business Requirements Gathering Microsoft Office Suite Project Management Professional (PMP) Cross-Functional Team Leadership Hard Skills Business Requirements Project Planning Process Improvement SQL Query Development Excel Macro Programming Soft Skills Excellent Communication Skills Problem-Solving Skills Organizational Skills Attention to Detail Meeting Facilitation Certifications & Qualifications Project Management Professional (PMP) Industry Keywords Regulatory Compliance Market Analysis Program Development Client Support Vendor Management Tools & Technologies Microsoft Project Microsoft Visio Content Management Systems SharePoint Confluence #J-18808-Ljbffr