Concierge Vip Level Guest Attendant

Job Description

Job Description

The Seattle Airport Marriott has an exciting opportunity to join our team as a Concierge VIP Level Guest Attendant. The Concierge VIP Level Guest Attendant is primarily responsible for being empowered to meet and maintain guest satisfaction by creating extraordinary and exclusive experiences from the moment the guest walks into the bistro area, providing a visual and relaxed experience that will help them reenergize and thrive during their visit.

$20.74 hourly

• Provide our guests with the best in service, courtesy, and care by responding promptly to guest requests, assistance, directions, and other amenities or information.  Follow up with guests during their visit to ensure overall satisfaction and repeat business.

• Attend pre-shift meetings to learn daily particulars, including guest and hotel expectations, to ensure consistency.

• As the acting ambassador of the hotel, your passion for service will be reflected by how you greet and assist our VIP and Concierge Level guests during their visit to the Hospitality Concierge Lounge.  Provide special assistance and information about local area attractions and offer a wide selection of alternatives for guest satisfaction.

• Greet guests within 10 feet by making eye contact and verbally greeting guests within 5 feet.  Make personal connections with each guest and respond to guest cues / anticipate guest's needs.

• Exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions or meeting rooms, car rentals and airline shuttle service, etc.

• Maintain Hospitality Concierge Lounge clean, fresh, and organized to ensure all guests have what they need at any time during the day, including food and beverages for the given time of day.  Advise the management team of supply levels

• Replenish food and beverage items throughout the shift.  As directed by the management team, use approved productivity methods to prevent waste and spoilage of food and other perishables daily to ensure product quality.

• Lock up and store all food, beverage, and other equipment items at the end of the shift as directed by the management team.

• Keep the floors dry and clean to avoid slip/fall accidents.  Perform all assigned side-work to include general cleaning and sanitation by using company-approved cleaning agents while adhering to cleaning procedures and instructions for cleaning agents.  Follow all policies, procedures, and service standards and maintain proper use and cleanliness of all food and beverage equipment, closets/storage areas, including fridge, warmers & access door.  Immediately report any non-functioning equipment to the management team or Engineering.

• Abide by all State, Federal, and Corporate liquor regulations on serving alcoholic beverages to minors and intoxicated guests.

• Use a daily checklist to complete projects.

• Ensure guest satisfaction includes the prompt return of lost items or items accidentally left behind in our hotels.  All team members are responsible for turning in all items found to the hotel's Lost & Found Department immediately.

• Provide instruction and guidance for guests' and team members' safety in fire or other emergencies.

• Report all suspicious persons or activities, hazardous conditions, etc., to the Safety/Security Department.

• Other duties as assigned.

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience provides the required knowledge, skills, and abilities.

• Minimum of 1 year of Guest Services experience in a similar role, size of operation; hotel experience preferred.

• Alcohol Beverage Servers and Food Handlers Certification required.

• CPR Certification, First Aid training, and AED Certification preferred.  Tuberculosis clearance certification (CA) required.

• Given that our guests visit our hotels from all regions of the world, additional/multilingual ability is preferred to pro.

Seattle Airport Marriott is conveniently located just a mile away from Seattle-Tacoma International Airport. It is the perfect option for business and leisure travelers, as well as anyone flying in or out of the airport. The hotel is located just a short drive away from downtown Seattle and numerous dining, shopping, entertainment, and nightlife options.

We offer a combination of benefits based on full-time and part-time eligibility, including

Medical, Dental, Vision, Consumer-Driven Health Plan, Health Savings Account, Accident Coverage, Critical Illness Coverage, Life Insurance, Pet Insurance, PTO, Sick Time, Brand Hotel discounts.