Corporate Support Services Coordinator I

Corporate Support Services Coordinator: Receptionist/Mail

Location: Danville, IL (In Office) Schedule: Monday Friday, 8:00 AM 4:30 PM (1-hour unpaid lunch) Salary Range: $18.00 per hour

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don't just process claimswe support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The CSS Coordinator serves as the first point of contact for employees, clients, vendors, and visitors at CCMSI's corporate office in Danville, Illinois. This highly visible role is responsible for creating a professional, welcoming experience while supporting daily office operations and managing a busy, multi-line phone system.

Success in this position requires exceptional customer service, professional communication, strong multitasking abilities, and unwavering reliability. The ideal candidate remains composed in a fast-paced environment, prioritizes tasks effectively, and consistently delivers a positive experience to everyone they interact with.

As the face and voice of CCMSI, the Receptionist plays an important role in supporting our culture, professionalism, and commitment to service excellence.

Responsibilities

• Serve as the primary point of contact for employees, clients, vendors, and office visitors
• Answer, screen, and direct a high volume of incoming calls professionally and efficiently
• Greet visitors and provide a welcoming, service-oriented experience
• Maintain the reception area and common office areas to ensure a professional appearance
• Perform general administrative and clerical duties including filing, data entry, correspondence preparation, labels, and document processing
• Sort and distribute incoming mail, checks, and deliveries
• Monitor and replenish office supplies as needed
• Coordinate with team members to support office operations and administrative needs
• Prioritize multiple tasks and requests while maintaining accuracy and professionalism
• Handle confidential information with discretion and professionalism

Qualifications

What You Bring to the Table

Must-Have Skills:

• High school diploma or equivalent
• Excellent customer service skills with a polished and professional demeanor
• Strong verbal and written communication skills
• Ability to manage a busy phone system while maintaining professionalism and responsiveness
• Strong organizational skills and attention to detail
• Ability to multitask and adapt in a fast-paced environment
• Reliable attendance and punctuality
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Comfortable learning and using office technology and systems
• Ability to work effectively both independently and as part of a team

What Will Help You Succeed

• Professional warmth and composure in all interactions
• Excellent task prioritization and time management skills
• Strong attention to detail
• Consistent follow-through and accountability
• Comfort working with technology and learning new systems quickly
• Previous receptionist, front desk, customer service, or administrative experience
• Experience with a multi-line phone system

Why You'll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great employees stand out through service, professionalism, and reliability. We measure success by:

• Customer service excellence creating positive experiences for employees, clients, and visitors
• Responsiveness managing calls, requests, and administrative responsibilities efficiently
• Professionalism representing CCMSI with warmth, composure, and courtesy
• Reliability dependable attendance and consistent performance
• Organization & accuracy maintaining quality while balancing multiple priorities
• Teamwork contributing positively to office operations and supporting colleagues

Compensation & Compliance

The posted compensation reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what's rightfor our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every task, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don't just work togetherwe grow together. If that sounds like your kind of workplace, we'd love to meet you.