SERVICE MANAGER
Courtesy Ford
Service Manager Position
Courtesy Ford, Danville Illinois
Currently, our dealership in Danville, IL is looking for an experienced Service Manager. If you are passionate about leading a high-performing team, delivering exceptional customer service, and driving results, we want to talk to you. This is an exciting opportunity to lead a Service department, represent the most respected brand in the industry, and maximize your earning potential.
Summary:
- Manages an efficient and profitable service department through productive staffing, customer retention, and cost controls.
- Ensures all service objectives are met and all service records are maintained.
- Manages the daily inventory of technicians' time to ensure it is consistently sold to service customers.
Responsibilities:
- Oversee all service department operations, ensuring high-quality work and customer satisfaction.
- Manage, train, and motivate a team of service technicians and advisors.
- Develop and implement strategies to achieve departmental goals for revenue and efficiency.
- Maintain a robust customer service system that guarantees prompt and personalized assistance.
- Handle customer complaints and resolve issues effectively.
- Manage the department's budget, inventory, and financial performance.
- Ensure all service and repair work is completed correctly and in a timely manner.
- Control expenses, manage receivables, and support promotional and service campaigns.
- Track Customer Satisfaction Index (CSI) scores. Implement corrective actions when needed.
- Manage daily operations, including scheduling, repair quality, warranty submissions, and documentation.
Qualifications/Skills:
- 5 years proven experience in a Service Manager role within an automotive dealership
- Strong customer service and business management skills.
- Ability to work well under pressure and handle a fast-paced environment.
- Proficiency in service management software and standard office applications.
- Detail-oriented and highly organized.
- Valid driver's license with clean driving record.
Vacancy posted 9 hours ago
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