FULL TIME Medical Business Office Assistant - Floater

Company Overview Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24‑hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services including medication management, case management, and counseling. Benefits Dental insurance Health insurance Vision insurance Life insurance Disability insurance 403(b) savings plan Paid time off (PTO) Paid holidays Flexible spending account Employee assistance program Job Summary Renaissance Behavioral Health Systems is looking for an Office Assistant‑Floater to join its Business team in the Jacksonville area. This role provides administrative and clerical support to Renaissance Behavioral Health and Mental Health Resources Center departments as assigned and requires strong time‑management skills and comfort in an ever‑changing team atmosphere. Responsibilities Complete duties and fill in for positions in departments at all RBHS and MHRC locations as assigned. Provide phone coverage in a timely, courteous manner. Enter data for services, payments, adjustments, appointments, registrations, and enrollments through the patient information system. Conduct intake interviews for both outpatient and inpatient departments. Prepare insurance claims for submission to insurance companies and perform payment/denial follow‑up. Assist individuals with completion of the sliding fee application. Perform insurance verifications. Prepare bank deposits, deliver monies to banking institutions, and return bank receipts to the accounting department for approval. Ensure compliance with internal and external confidentiality policies. Qualifications High School diploma or equivalent with at least one year of general office experience. Ability to use a multi‑line phone and paging system. Proficiency in Microsoft Office programs and internet use. Proficiency in electronic records and billing software expected within three months of employment. Excellent customer service skills and ability to interact appropriately with internal and external customers, including individuals served, families, caregivers, community service providers, supervisory staff, and other department professionals. Comfort with telephone and person‑to‑person interactions with individuals with mental illness in an outpatient setting and in a locked unit. Position Details This is a Full‑Time position. Hours are to be determined by the supervisor and may vary based on assignment. Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers. #J-18808-Ljbffr