Sr. Service & Process Designer
eStaffLLC
Job Description
Job Description
We are seeking a Senior Service & Process Designer for a Hybrid position in Sacramento, California, for a client responsible for leading business process reengineering, service design, and customer experience transformation initiatives that support large-scale digital modernization programs. This role collaborates with business stakeholders, product teams, technical architects, and implementation teams to redesign business processes, optimize service delivery, and develop customer-centered solutions that improve operational efficiency and user experience. The Senior Service & Process Designer applies Human-Centered Design (HCD), Business Process Reengineering (BPR), and process modeling methodologies to support incremental modernization and digital transformation initiatives.
Key Responsibilities
* Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery.
* Analyze current-state business processes and design future-state workflows supporting digital transformation.
* Develop customer journeys, service blueprints, process maps, and operational workflows using Human-Centered Design (HCD) principles.
* Identify opportunities to decompose complex business processes into incremental releases.
* Facilitate stakeholder workshops, interviews, and collaborative design sessions.
* Create business process documentation, workflow diagrams, and BPMN 2.0 process models.
* Collaborate with Enterprise Architects, Technical Architects, Product Managers, Developers, and Organizational Change Management teams.
* Support legacy modernization initiatives by redesigning business processes for cloud-based platforms and digital services.
* Design omnichannel customer experiences that promote digital self-service.
* Recommend process improvements that improve efficiency and customer outcomes.
* Support implementation planning, release planning, operational readiness, and continuous improvement.
* Ensure service designs align with organizational goals, business priorities, and user needs.
Minimum Qualifications
Required Experience
* Minimum five (5) years of full-time experience in Business Process Reengineering (BPR) or Service Design.
* Experience may be demonstrated using no more than three (3) projects.
* Minimum two (2) years of full-time experience identifying logical groupings of business transactions for incremental release planning.
* Experience may be demonstrated using no more than two (2) projects.
Preferred Qualifications
* Experience leading workflow redesign for legacy modernization initiatives transitioning from Mainframe/COBOL environments to Salesforce and MuleSoft cloud platforms.
* Lean Six Sigma Green Belt or Black Belt certification.
* Demonstrated proficiency using BPMN 2.0 standards.
* Experience designing Self-Service First omnichannel service delivery strategies.
* Experience facilitating Human-Centered Design (HCD) workshops.
* Knowledge of Agile, Scrum, or SAFe delivery methodologies.
* Experience supporting large-scale government digital transformation initiatives.
Education
* Bachelor's degree required.
$80k - $100k
...company has built over 2.6 million new homes designed to reflect and adapt to the changing... ...'s unparalleled history and superior service, we commit ourselves to a future where people... ...position supports the interior design process by assisting homebuyers with their...SuggestedTemporary workWork at officeFlexible hoursRichmond American
Sacramento, CA3 days ago- Marsh McLennan Agency (MMA) is seeking a Business Process Specialist, Business Insurance to join our National AMS team. You will design standardized workflows, configure AMS, document processes, and lead training to balance efficiency and quality across MMA National. The...SuggestedRemote job
$93.7k - $110k
...Description Posted Friday, July 10, 2026 at 10:00 AM Job Title: Service Designer Status: Exempt Reports to: VP - Member Digital Services... ..., Marketing, IT, Product, CX) to understand business processes and member interactions Contribute to discussions that align...SuggestedInternship$94.3k - $136.7k
...team is on a mission to become the world’s leading integrated design practice. Our architects, engineers, interior designers, consultants... ...high-tech manufacturing, semiconductor fabrication, chemical processing, pharmaceutical, water and waste-water processing facilities....SuggestedFull timeContract workTemporary workPart timeCasual workWork at officeLocal areaImmediate startWork from homeHome officeFlexible hours2 days per week3 days per week- ...Design for Safety and Innovation At Jacobs, we don't settle - always looking beyond to raise the bar and deliver with excellence. We apply our expertise and knowledge as we look into the future with great optimism and focus. We don't settle until we give our best and...SeniorWork at office
Jacobs
Sacramento, CA2 days ago $78.25k - $122.25k
...Rex Moore Group, Inc. - YouTube Job Overview The Senior Systems Designer II, will assume a leadership role within our dynamic design... ...continuing education to further develop professional skills Innovate processes to accelerate design development, improve quality of designs,...SeniorHourly payFull timeContract workFor contractorsApprenticeshipWork at officeShift workRSS
Sacramento, CA3 days ago$17.25 - $25.75 per hour
Pay Range$17.25 - $25.75Purpose:Floor & Decor Designers provide a seamless start to finish consultative design service that builds lasting relationships and brand loyalty with the customers we serve. At Floor & Decor Designers are responsible for meeting with customers...Work at office$87.7k - $157.8k
...Position Purpose: The Senior Business Process Consultant leads business case development for proposed initiatives, supports the strategic planning process, and leads larger scale, cross-functional initiatives. Key Details : Must be authorized to work in the U.S....SeniorFull timePart timeH1bWork at officeRemote workFlexible hoursCentene Corporation
Sacramento, CA2 days ago$120k - $160k
...Senior Interior Designer At DGA, we believe that incredible design starts with incredible people. We are a purpose-driven, people-focused... ...from you. In this role, you will: Lead the Design Process: Own all phases of design with high creativity and expertise,...SeniorWork at officeDGA
Sacramento, CA14 hours ago$45 - $50 per hour
...with. A bit about the role Tether is seeking a Freelance Senior Designer to work on a project basis and across various projects. You... ...etc.), actively looking for ways to improve creative work and processes. Display professional written and verbal communication skills,...SeniorHourly payContract workWork experience placementFreelance$39 - $55 per hour
...position is responsible for independent delivery of BIM and CAD design services for fire protection systems, such as Wet, Dry, and Pre-Action... ...problem solving. Manage the systems submittal and approval process in collaboration with project management and field staff....SeniorHourly payWork at officeMonday to Friday- ...Job Description and Duties EXHIBIT DESIGNER/COORDINATOR – CAPITAL DISTRICT / CULTURAL... ...to submit to a background investigation process utilizing Live Scan fingerprinting prior... ...exhibit fabrication, installation, and design services. • Experience overseeing vendor and...Full timeFor contractorsWork at officeRemote work
Department of Parks & Recreation
Sacramento, CA9 days ago $70.35k - $196k
...proprietary assets and platforms, deep process and industry expertise, and leading ecosystem... ...at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity... ...shaping your industry or function, designing future-state processes, and building the...SeniorWork experience placementWork at officeLocal area$59.5k - $106.8k
Are you an Interior Designer who thrives in an imaginative and inventive environment? Do you flourish when part of a cohesive team where... ...specification, and coordination efforts throughout the design process. Apply The Lionakis Way standards for design excellence, quality...SeniorFull timeInternshipWork at officeLionakis
Sacramento, CAa month ago- SmithGroup is an award‑winning, multinational integrated design firm with a team of 1,300 experts across 15 offices in the U.S. and China... ...control, standards and details. Lead all phases of the design process including programming and developing workplace standards....SeniorFor contractorsWork at officeFlexible hours
- Golden 1 Credit Union is seeking a Service Designer who thrives at the intersection of member experience, design strategy, and operational excellence. You will translate research insights into actionable service improvements across channels and touchpoints. Collaborating...
- ...Ops Support Sr. Manager - Divisional Underwriting Manager for Distributed Retail Fulfillment... ...teams, providing operational support services in coordination with the Core Operations... ...'s operations support infrastructure and processes. Responsibilities: Manage Retail...SeniorTemporary work
$114.4k - $218.4k
...organizations and gain access to executive, enterprise-level decision makers. Understand complex customer budgeting and acquisition processes.Learn and grow. Clearly articulate the strength and value of Esri technology as it relates to state government. Consistently...Senior$130k - $150k
...and benefit plans have been designed to promote employee health in... ...opportunities and so much more!The Sr. Customer Success Manager,... ...expand Quest’s products and services through upselling. The Sr.... ...Educate hospital personnel on all processes and procedures including the...SeniorFull timeContract workPart timeWork experience placementRemote workFlexible hours$170k - $200k
...Director will provide leadership to the project management service line for the designated, regional portfolio, including financial management,... ...capital improvement programs with design and construction processes at multiple sites through dedicated, account-based resources...SeniorMinimum wageFull timeWork at officeFlexible hours- ...adding all levels - Consultant, Sr. Consultant, Manager and... ...compliance, appeals, and tax advisory services for assigned clients. The... ...and information reporting processes and controls, to identify areas... ...and maintains professional designations (e.g., Enrolled Agent (“EA”),...SeniorFull timeLocal area
- ...automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas... ...a talented team, collaborate cross-functionally, and drive process improvements that support Teledyne’s mission of delivering...SeniorMinimum wageFull timeContract workWork experience placementLocal area
- ...This part-time, remote position allows you to work from anywhere, providing flexibility and the opportunity to deliver exceptional service. Ideal candidates will possess excellent communication skills, strong attention to detail, and a passion for travel. Join a supportive...Remote jobPart time
$95.2k - $128.2k
Senior Interior Designer (Project Manager) Senior Interior Designer (Project Manager) 3 days ago Be among the first 25 applicants Get AI... ...requirements. Manage the Construction Administration process and bring a high level of value to clients. Oversee and coordinate...SeniorFull timeFor contractorsWork from homeRelocation packageFlexible hours$142.8k - $193.2k
...increasing awareness and adoption of Amazon Web Services (AWS)? Do you have the business acumen,... ...at the center of Amazon innovation.As a Sr. Account Executive within Amazon Web... ...considerations, certifications, and procurement processes specific to California government.·...SeniorContract workLocal areaFlexible hours$80.6k - $121.88k
...Jacobs is seeking a Senior Life Safety Systems Designer to lead the design of advanced safety systems for facilities. The ideal candidate will have over 10 years of experience in drafting design, specifically in life safety systems, and will work with tools like AutoCAD...SeniorJacobs
Sacramento, CA3 days ago$113k - $133k
...assessments, current-state diagnostics, agentic process reinvention, use-case prioritization... ...)Support AI strategy, operating-model design, data-readiness, and responsible-AI governance... ...across multiple industries (financial services, high-tech, professional services, public...SeniorFull timeRemote workWorldwide$28 - $30 per hour
Overview Job Title: Sr Consumer Loan Svcng Spclst | Status: Non... ...| Department: Consumer Loan Servicing | Job Code: 1798 | Pay Range:... ...servicing and credit bureau processes with confidence, using strong... ...programs. These programs are designed to attract, motivate, and retain...SeniorHourly payWork experience placementWork at office$101k - $135k
...modern sales engagement best practices WITHIN SIX MONTHS, YOU’LL: Be running with your customer success plans to encourage adoption & process optimization Be able to show quantifiable ROI to customers in the form of success stories Have a greater ability to understand deep...SeniorRemote workGrabJobs
Sacramento, CA3 days ago- ...Sr. Account Executive KP LLC is more than just a company. We have stood the test... ...over 90 years by combining our traditional services with the latest online technology. We continue... ...factors, and a value based selling process. Excellent written and verbal communication...SeniorContract workTemporary workWork experience placement
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Sr. Service & Process Designer. Be the first to apply!
- junior brand designer Sacramento, CA
- distribution designer Sacramento, CA
- marketing designer Sacramento, CA
- senior brand designer Sacramento, CA
- senior designer Sacramento, CA
- systems designer Sacramento, CA
- structural designer Sacramento, CA
- mold designer Sacramento, CA
- fire protection designer Sacramento, CA
- remote designer Sacramento, CA