IT Support Specialist

Job Title: Information Technology Support Specialist

Job Type: W-2 Contract

Duration: 6-12 months

Location: Newark, NJ

Work Schedule: 9-5 Mon-Thurs Onsite, Fri 9-5 Remote

Position Summary

Our client, a faith-based college institution, seeks a skilled, service-oriented Information Technology Support Specialist who will provide frontline technical support to faculty, staff, and students while contributing to the overall IT operations of a small college environment. The ideal candidate is a proactive problem-solver who values service, integrity, and teamwork, and is comfortable supporting a wide range of technologies.

Key Responsibilities

· Provide day-to-day help desk support (in-person, phone, and remote) for hardware, software, and network issues

• Install, configure, and maintain desktops, laptops, printers, and mobile devices

• Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint, etc.)

• Manage user accounts and access in Active Directory / Azure AD (Entra ID)

• Support classroom and instructional technology, including AV systems and hybrid learning tools

• Configure and troubleshoot network connectivity (wired and wireless)

· Support and maintain copiers/scanners, including scan-to-OneDrive and network folder configurations

• Perform system updates, patching, and routine maintenance

• Assist in implementing and maintaining cybersecurity best practices (MFA, endpoint protection, phishing awareness)

• Document issues, resolutions, and procedures in the IT ticketing system

• Support onboarding and offboarding of employees and students

Additional Responsibilities (Small College Environment)

• Assist with IT projects, system upgrades, and new technology implementations

• Coordinate with vendors and external support providers

• Maintain IT inventory, asset tracking, and equipment lifecycle management

• Assist in enforcing and supporting IT security policies and compliance requirements

Skills and Qualifications

Required:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)

•2+ years of hands-on IT support experience

• Working knowledge of:

o Windows operating systems (Mac support a plus)

o Microsoft 365 administration

o Networking fundamentals (TCP/IP, DNS, DHCP)

• Strong troubleshooting, organizational, and problem-solving skills

• Excellent interpersonal and customer service skills

• Basic understanding of cybersecurity frameworks and tools

Preferred:

• Experience in higher education or non-profit organizations

• Familiarity with Populi or similar SIS/LMS platforms

• Experience with Azure Active Directory / Entra ID

Personal and Faith Expectations

• Demonstrates a commitment to the mission and values of a Christ-centered

• institution

• Conducts work with integrity, professionalism, and a service-oriented mindset

• Ability to work effectively within a faith-based academic community

Work Environment

• Occasional lifting of equipment (up to 50 lbs)

• May require occasional evening or weekend support