Senior WFM Manager — Forecasting, Scheduling & Real-Time Ops
Athens Services
Athens Services is seeking a senior Workforce Management Manager to lead forecasting, scheduling, capacity planning, and real-time operations for the Athens Support Center. You will own the strategy and governance of Genesys Cloud WFM, and drive staffing, performance analytics, and cost efficiency across all customer channels. Lead a team of analysts, set standards, and collaborate with CX leadership, Finance, and stakeholders to translate demand into actionable staffing plans. #J-18808-Ljbffr Athens Services
Vacancy posted 6 days ago
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