Account Manager

Janitorial Account Manager

Reports to: Regional Manager

Position Summary

The Account Manager oversees a number of customer accounts including activities of employees engaged in cleaning and mandating premises of office buildings, or other commercial or institutional buildings. The position manages multiple job sites within the assigned region.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Daily operations, ensuring all company standards and key performance indicators(KPIs) are met
• Strategic Account Development
• Budget and financial compliance
• Oversee and manage site management project teams and site personnel
• Perform necessary administrative tasks
• Perform routine facility inspections
• Drive site safety policy
• Interview, hire and train new employees
• Resolve and responds to employee and customer issues
• Purchase, issue and order necessary supplies and equipment
• Ensure that all equipment is in good operating condition
• Assign tasks to workers and inspect completed work for conformance to standards
• Oversee and follow-up on safety requirements with new employees including site specific training
• Record employees' hours worked or supervise the time-keeping
• Performs the duties of workers you supervise, if needed
• Responsible for site inspections and send to customers up-dated monthly reports on the condition of the buildings

SUPERVISORY RESPONSIBILITIES – This position supervises a number of employees and carries out those supervisory responsibilities in accordance with the organization's policies and applicable laws.

Minimum Qualifications (Knowledge, Skills, and Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 4 years of supervisory/management experience or degree from 4 year college or 2 year technical institute is preferred.
• Minimum of 3 to 5 years of progressive experience and responsibility in a maintenance field, two of which were holding a supervisory position directing a multi-functional maintenance staff
• Strong mechanical aptitudes, and a working knowledge of electrical, and mechanical systems
• Excellent trouble shooting and diagnostic skills
• Ability to define problems, and resolve them quickly
• Familiarity with all current health and safety regulations
• Requires strong supervisory skills, coupled with excellent oral and written communication skills
• Ability to work well with ever changing priorities and or situations
• Must be a self-starter who can work well with people at all levels both in and out of the plant

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee may be exposed to infectious waste, diseases, conditions, etc. including AIDS and Hepatitis B Virus. The noise level is usually moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.