Endpoint Administrator

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

The Specialist Computing is responsible for managing and supporting the organization's end-user computing environment, including the administration of Microsoft Intune, SCCM (System Center Configuration Manager) and Jamf Pro. This role involves ensuring the stability, integrity, and efficient operation of the systems that support core organizational functions. This role is also responsible for managing system updates, planning, testing and deploying required applications and operating system upgrades, and maintaining the security and compliance of the end-user computing environment.

Additionally, the role will serve as an escalation point for issues with end-user services such as printing, VPN/connectivity tools, and collaboration software. The specialist will provide next level support for the Service Desk and Deskside Support teams, and at times will be required to provide direct support to end-users. Lastly, the Specialist Computing plays a critical role in maintaining the operational efficiency and security of the organization's end-user computing environment.

• Provide daily management and support of the Microsoft Intune, SCCM, and Jamf environments
• Serve as the escalation point for the Service Desk and Deskside support group for Windows, macOS/iOS/Android issues. Provide individual end-user support as needed to resolve prevalent issues, including using remote control tools to conduct troubleshooting sessions
• Coordinate, plan, and execute enterprise-wide deployments for end user devices through systems management tools, including software deployment, monthly security update deployment, security policies
• Submit detailed troubleshooting notes in all Incidents and Service Requests, escalate issues to either engineering teams or vendors as necessary to resolve issues
  Collaborate with engineering teams to identify opportunities for improvement
• Review, validate, and coordinate upgrades for end user device operating systems, including quarterly review and remediation of outdated operating system versions
• Ensure compliance with organizational standards and security policies

• Proven experience with Microsoft Intune, SCCM, and Jamf Pro administration and troubleshooting
• Proven experience with Microsoft Intune, SCCM, and Jamf Pro administration and troubleshooting
• Strong understanding of Windows, macOS, iOS and Android, including device management and software deployment principles
• General knowledge of DNS structure and DNS records
• Ability to work independently and as part of a team, with a focus on customer service
• Excellent problem-solving skills and the ability to manage multiple tasks simultaneously
• Experience with VMware Horizon is a plus
• 1-3 years on a Level 2 support team or 3-5 years in a senior role on a Level 1 support team
• A bachelor's degree in IT is preferred

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.