Operations Support Coordinator - COMPEL Pro

Operations Support Coordinator

Location: Hybrid, based in Matthews, NC (must reside in metro Charlotte, NC area)

Hours: 20 hours per week

Status: Non-Exempt

About the Role

The Operations Support Coordinator provides essential administrative, technical, and customer service support to ensure the smooth day-to-day functioning of COMPEL Pro initiatives. This role serves as a behind-the-scenes problem solversupporting members, coordinating systems, and handling details that allow the broader team to focus on content, connection, and calling. If order brings you joy and helping others feels like worship, this role will feel like home (1 Corinthians 14:40).

What You'll Do

• Provide member and non-member support by monitoring and responding to member inquiries via email with clarity, warmth, and professionalism
• Escalate issues appropriately while ensuring members feel seen and supported
• Manage the administrative side of COMPEL Pro writing challenges
• Assist with setup, communication, timelines, and behind-the-scenes logistics of all programs.
• Load and schedule emails, texts, and posts (including some social media reels and stories) across platforms
• Manage day-to-day coordination with the IT department at Proverbs 31 Ministries

What You'll Bring

• Alignment with the mission and values of COMPEL Pro and Proverbs 31 Ministries.
• Strong organizational and administrative skills with excellent attention to detail
• Clear written communication and a service-oriented mindset
• Ability to manage multiple tasks and deadlines with minimal supervision
• Comfortable learning and working within digital systems and platforms
• Prior experience with the following tools is helpful: HelpScout, HubSpot, and WordPress

Physical Demands

This position involves working at a computer the majority of the time.

Benefits Offered

• 401(k) with company matching
• Employee Assistance Program
• Paid time off on a prorated basis
• 14 paid holidays on a prorated basis
• 1 Wellness day
• Paid Parental Leave
• Extended Sick Leave
• Volunteer time off
• Discount on company resources
• Work-life harmony

Proverbs 31 Ministries is a nondenominational, nonprofit Christian ministry that seeks to lead women into a personal relationship with Christ. With Proverbs 31:10-31 as a guide, Proverbs 31 Ministries reaches women in the middle of their busy days through free devotions; podcasts; speaking events; conferences; resources; and training in the call to write, speak, and lead others. We are real women offering real-life solutions to those striving to maintain life's balance, in spite of today's hectic pace and cultural pull away from godly principles. Wherever a woman may be on her spiritual journey, Proverbs 31 Ministries exists to be a trusted friend who understands the challenges she faces and walks by her side, encouraging her as she walks toward the heart of God.