Restaurant Manager

About the Organization

• Recognized as Multi-Brand Operator of the Year - 2016/2017
• Recognized as Certified Developer for 8 Consecutive Years

Metro Franchising opened its doors 20 years ago and has grown into one of the largest Dunkin' Donuts/Baskin Robbins franchisees in the Regional NY Metro area - with stores extending from Brooklyn, Queens, Bronx, Nassau and Suffolk Counties. Team Metro prides itself with a People First culture, dedicated to providing the best in quality and service to our guests.


The growth and development of our team members is a rewarding part of our success, as we watch our employees creating careers which last a lifetime! All our management positions are filled internally and 90% of field leadership team members started their careers in our restaurants.

Mission Statement
Team Metro is a results oriented organization that believes the guest is always #1. We believe in working as a team to accomplish our goals and targets. We believe in providing our team with the tools needed to deliver 'results through a process.' We believe a strong network is the result of each individual's growth and contributions which are always recognized and rewarded. We believe the key to business excellence is Quality, Integrity, and Consistency in Results.


Rewards & Recognition
Team Metro enjoys celebrating our employees' success! We customized a Rewards & Recognition program where all associates can join in recognizing their coworkers who exhibit strong values and behaviors.


Commitment to Community
At Metro Franchising, we feel it is essential to support our local communities where we live and work, and are proud to support The Joy in Childhood Foundation, St. Jude Children's Research Hospital, The Viscardi School, and The Family Center for Autism.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Position
Restaurant Manager

Description


Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards.

Position Requirements


Responsibilities Include:


Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:


Skills:

• Able to clearly express oneself verbally and in writing (English)

• Math and financial management

• Restaurant, retail, or supervisory experience

• At least 18 years of age (where applicable)

• High school diploma (or equivalent) Required Competencies

• Guest Focus - anticipate and understand guests' needs and exceed their expectations

• Passion for Results - set compelling targets and deliver on commitments

• Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.

• Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team

• Conflict Management - use interpersonal skills to confront tough issues and resolve disagreements constructively

• Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.

Exempt/Non-Exempt
Exempt

Full-Time/Part-Time
Full-Time

Location
306 - 641 Crosswater Pkwy

Shift
-not applicable-


This position is currently accepting applications.