Product Manager - WMS

Job Description

The Product Manager – Warehouse Management System (WMS)\ERP is primarily responsible for the strategic direction, operational support, and continuous improvement of the organization's Warehouse Management System and related warehouse technologies. This role serves as the primary liaison

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between Distribution Center Operations, Information Technology, business stakeholders, and third-party software vendors to ensure warehouse applications support efficient, accurate, and scalable operations. This role also has secondary responsibility for the ERP ecosystem, ensuring effective integration, process

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alignment, and operational continuity across business functions. The ideal candidate brings a strong understanding of warehouse operations, order management, retail compliance, enterprise system integrations, and technology product management, with the ability to translate business requirements into effective system solutions.

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Key Responsibilities:

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Warehouse Management System

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• Serve as the primary product owner and subject matter expert for WMS applications.
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• Define and maintain the WMS product roadmap, system enhancements, and technology priorities.
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• Manage the product backlog, business requirements, functional specifications, and acceptance criteria.
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• Partner with warehouse and distribution leadership to identify process improvements and system capabilities.
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• Oversee the WMS application lifecycle, including implementations, upgrades, enhancements, and ongoing support.
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• Understand and optimize system interactions between WMS, WCS, and warehouse systems.
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• Identify opportunities to improve warehouse throughput, reduce manual processes, and increase operational efficiency.
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• Support warehouse technology implementations, upgrades, deployments, and system modernization initiatives.
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ERP

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• Provide support, maintenance, and continuous improvement for the Enterprise Resource Planning (ERP) system, with a focus on integration, data integrity, and alignment between WMS and ERP processes.
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Business Partnership

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• Build strong relationships with warehouse operations, distribution leadership, transportation, customer service, and IT teams.
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• Translate business requirements into functional specifications for the external WMS and ERP development team.
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• Recommend system improvements that increase operational efficiency and reduce manual processes.
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• Participate in process improvement initiatives involving receiving, put-away, replenishment, picking, packing, shipping, inventory control, cycle counting, and returns.
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Production Support & Escalation

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• Serve as the internal escalation point when standard help desk support is unable to resolve production issues.
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• Coordinate root cause analysis for complex warehouse system incidents.
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• Prioritize production issues based on business impact.
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• Manage communication between business stakeholders and third-party support during critical incidents.
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• Ensure timely resolution of application defects and operational issues.
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Vendor Management

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• Manage the relationship with the external WMS support and development partner.
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• Review support quality, response times, service level agreements (SLAs), and project deliverables.
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• Coordinate enhancement requests, software fixes, testing, and production deployments.
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• Validate technical solutions proposed by the vendor before implementation.
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• Hold vendors accountable for quality, timelines, documentation, and operational excellence.
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Project Leadership

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• Lead WMS and ERP related projects including upgrades, enhancements, new warehouse implementations, and process improvements.
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• Coordinate user acceptance testing (UAT), regression testing, and production readiness activities.
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• Develop implementation plans and coordinate cross-functional project activities.
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• Ensure successful deployment of new functionality with minimal business disruption.
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• Able to manage multiple projects and deadlines with support and resources as needed.
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Documentation & Training

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• Develop and maintain operational procedures and system documentation.
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• Create user guides and support documentation.
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• Provide training and knowledge transfer to warehouse personnel and support teams.
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• Promote best practices for system utilization and warehouse operations.
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Qualifications:

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Required Qualifications

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• Bachelor's degree in Information Technology, Computer Science, Supply Chain Management, Business, or a related field, or equivalent professional experience.
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• Minimum of five (5) years of experience supporting Warehouse Management Systems (WMS), Warehouse Execution Systems (WES), warehouse automation, robotic technologies, conveyor systems, and API integrations.
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• Experience serving as a Product Manager, Product Owner, Business Systems Analyst, or similar technology leadership role supporting warehouse operations.
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• Strong understanding of product lifecycle management, business process analysis, and solution delivery.
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• Excellent communication, leadership, collaboration, and stakeholder management skills.
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• Proven ability to prioritize competing initiatives and manage multiple projects in a fast-paced environment.
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• Experience working within Agile or other iterative software development methodologies.
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Preferred Qualifications

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• Experience with WMS platforms such as Manhattan, Blue Yonder, Softeon, Körber/Infios, SAP EWM, or comparable systems.
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• Experience with ERP platforms such as BlueCherry, SAP, Oracle, Microsoft Dynamics, or NetSuite.
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• Knowledge of Boomi, MuleSoft, or similar integration middleware.
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• Experience working with 3PL providers and multi-warehouse distribution environments.
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• Familiarity with warehouse automation, WCS/WES, conveyors, sortation, and material handling systems.
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• Experience in retail, apparel, consumer goods, or wholesale distribution.
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• Familiarity with Agile methodologies, Jira, or Azure DevOps.
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