CNA Office Supervisor

Caregiver Coordinator & Trainer   People-First | Structured | Always Moving

At Home Helpers Home Care, great care starts before a caregiver ever walks through a client's door. It starts with the right person making sure they're hired, trained, and ready — and that's exactly what this role does.

We're looking for a Caregiver Coordinator & Trainer who loves working with people, stays organized when things are busy, and takes real pride in keeping everything moving and everyone supported.

You won't be guessing what to do — but you also won't be watching the clock. This role has clear systems and processes, and within them, every day brings a different mix of conversations, follow-ups, and meaningful work.

What We Offer

• Health, Dental & Vision insurance after 90 days
• Free Telehealth after 90 days
• Reliable Monday–Friday schedule
• Retirement savings options
• Paid training on all systems and company policies
• Career advancement opportunities
• Supportive, close-knit office culture
• Recognition for your contributions and follow-through

About the Role

As our Caregiver Coordinator & Trainer, you'll be the person who keeps our caregiver pipeline moving — from first application to first shift. You'll work inside proven systems with clear expectations, managing the full hiring and onboarding process while building genuine relationships with the caregivers you bring on. Your work directly impacts client care quality and caregiver retention.

Key Responsibilities

Hiring & Onboarding

• Review and respond to caregiver applications in a timely manner, screening candidates against role requirements and availability needs
• Conduct virtual interviews and in-person meetings to assess fit, professionalism, and reliability
• Coordinate pre-employment steps including reference checks, background screening, and required documentation (I-9, health requirements, certifications)
• Maintain accurate applicant and employee records in the company's scheduling and HR systems, ensuring all files are complete and compliant
• Track onboarding progress for each new hire and follow up on any outstanding items before their first shift
• Communicate clearly with applicants throughout the process so nothing stalls due to missing information or unclear next steps

Training & Orientation

• Lead new hire orientations covering care plan procedures, company expectations, documentation standards, and client interaction best practices
• Walk new caregivers through the scheduling platform, communication tools, and shift reporting procedures
• Verify that all required training modules, certifications, and compliance items are completed and recorded accurately before caregivers go active
• Conduct follow-up check-ins with new hires during their first 30 days to address questions, reinforce expectations, and identify any performance concerns early
• Coordinate with the office team to ensure caregiver certifications and required renewals (Continuing education, Drivers License and Vehicle information, etc.) stay current and are tracked in the system

Caregiver Communication & Support

• Serve as a consistent point of contact for caregivers during onboarding and early employment
• Respond to caregiver questions regarding schedules, care plans, documentation, and company policies in a timely and professional manner
• Escalate performance concerns, attendance issues, or compliance gaps to management with clear documentation
• Recognize caregiver milestones, progress, and strong performance to support engagement and morale
• Communicate regularly with the scheduling team to flag staffing gaps, upcoming availability changes, or onboarding timelines that affect coverage

Documentation & Compliance

• Maintain complete and accurate caregiver personnel files in accordance with company policy and state requirements
• Document all training completions, orientation attendance, and certification verifications in the appropriate systems
• Track and report on hiring activity, onboarding status, and training completion to management as requested
• Adhere to all confidentiality requirements related to employee and client information
• Complete required training and stay current on onboarding, compliance, and caregiver certification procedures

What You Bring

• Strong communication skills across phone, in-person, and written formats
• High attention to detail — you catch what others miss and follow through on every open item
• Ability to stay organized while managing multiple candidates and new hires at different stages simultaneously
• Comfort working within established systems and processes and maintaining them with consistency
• A genuine ability to connect with people and make them feel welcomed and supported
• Professional judgment in handling sensitive employee information and escalating issues appropriately
• Proficiency in Microsoft Office and comfort learning scheduling or HR platforms

Qualifications

• Active CNA license (or willingness to obtain within 6 months)
• Prior experience in hiring coordination, onboarding, training, or caregiver/healthcare staffing preferred
• Experience in home care or healthcare is a plus, but not required

Schedule

• Monday–Friday, 9:00 AM – 5:00 PM
• On-call one weekend a month
• On-call flexibility as needed throughout the week for emergencies after 5pm

Why This Role Works for the Right Person

If you like staying busy, talking to people, keeping detailed records, and seeing the direct results of your work — this role delivers all of that. You'll have clear direction, real variety in your day, and a team that communicates well.

Fast enough to keep you engaged. Structured enough to keep you effective.

Home Helpers® Home Care is a in-home care service that provides top quality in-home care. Our Cared-4℠ program is a holistic approach to meet the four primary areas of need, helping your loved one stay safe and independent at home.
Our team of Caregivers will work with you to fully understand your loved one’s needs and make the best decisions for their quality of life and peace of mind. We are one of the nation’s leading providers of senior care and deliver comprehensive services for clients dealing with a wide variety of conditions and struggles.